Terminix of Tidewater VirginiaPest ControlNorfolk, VA4.4 · 619 reviews
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4.4 · 619 reviews
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Awilda Cantrell
Chesapeake, VA
The tech was polite. It was a quick inspection which we appreciated. The only problem was the inconvenience of waiting for the report for us to turn into the bank .
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Esther Choi
Chesapeake, VA
I have several complaints and I hope that these issues will be resolved for your future customers. 1. there was a time change on our service, but we were not notified. I had to call into the office to figure out where our servicer was. The agent THEN mentions that there was a time change.
2. Terminix tried to take out the full bill which is over $1000.00 from our account without any authorization or confirmation. We had given our card information in the beginning to make the initial payment but did NOT authorize the full-service charge. Only when our card was declined, we get a call with the issue. 3. I speak with different representatives every time I call or receive a call. Makes me wonder if it could be a scam or spam. 4. I asked to be emailed with the resolution to my complaint on the account portal, yet I received a phone call instead from the representative unsure and uncertain if my request was even plausible. He already should have known the issue and the resolution if he was to call after reading my online email request. Please change. Please do better. You are an important service. We appreciate what you do, but when things cost over thousand dollars, please be more considerate. |
Nidal Maali
Chesapeake, VA
Thank you for a great service and professional work that were offered by the sales rep and the fields technician and I hope we get a great outcome and definite results!
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Barbara Robinson
Chesapeake, VA
Very disappointed in the service. When I had a conflict with my scheduled appointment I couldn’t get the scheduler to call me back to change it. I had to stick with what I had scheduled. The first person to come out said he couldn’t help us and I needed to call and reschedule. I did and someone else came the same day. He said he needed a ladder and someone else to assist him. He promised when he came back to check the crawl space. At the next appointment different men came, took down the remains of the hornet nest said I needed to get someone to power wash the remaining dirty from the eaves and did not look under the house. Since then I have scheduled Chesapeake Pest to treat the fungus they found, remove the insulation and recover the ground. Sorry you all didn’t want to do business with us.
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Vicky Banta
Chesapeake, VA
Easy to make an appointment, came the next day and everything looks great. Great service and professional employees.
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Ben-Hur Soloria
Chesapeake, VA
Still waiting for job completion at this time.
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James Watson
Chesapeake, VA
Isaw no signs of any granular insecticide around my foundation at all did it melt or what ? I'm used to seeing granular on the ground or the smell insecticide.
james. |
D F Chamberlin
Virginia Beach, VA
Great service.
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Nemesio Gomez
Virginia Beach, VA
The technician did not leave any paper works.
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Angela Hopson
Virginia Beach, VA
Timely arrival. Got right to work. Left work site clean. Answered all our questions.
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Billy Norwood
Chesapeake, VA
The service and subsequent conversations were great. Thanks so much. Look forward to seeing him again.
Billy Jack. |
Lewis Pezzella
Virginia Beach, VA
YES, I AM PLEASED WITH YOUR SERVICE.
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Nancy D Kimsey
Chesapeake, VA
Yes, I am pleased with Terminix services.
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Joan Mapp
Chesapeake, VA
Excellent service!
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Daryl Brown
Chesapeake, VA
Poor service. Poor communication. Damaged my house.
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Laura France
Chesapeake, VA
The technician scheduled for Monday (11/20/23) started off by saying that he had a scheduling conflict and would only be able to partially complete the crawl space work. After doing some work, he then said he had a family emergency and had to leave, but that he could come back Wedneday (11/22/23). The scheduler made the appointment for 9-noon. It is now 12:26 and no one showed up or called. I called the office at 12:15 - was transferred, put on hold and then had to leave a message. As a BRAND NEW customer, this is not starting off well. I expected better.
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Wanda Barden (Daughter)
Chesapeake, VA
Always friendly and very professional. They truly care.
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Robert W Johnson
Chesapeake, VA
Great service as expected.
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Roberto Reyes
Virginia Beach, VA
Some things are still undone.
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Denise/Steve Bray
Chesapeake, VA
So far your service is excellent.
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Rita Vaughan
Chesapeake, VA
Good friendly service.
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Nelia Macasaet
Chesapeake, VA
yes very professional.
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Carrolyn Thompson
Chesapeake, VA
The guys were very respectful. They carried the trash away and didn’t leave us anything to do. It was such a hot day and they were here from 9:30 am until 6:30 pm. Very hardworking and polite young men. They worked very well together.
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Ernest White
Chesapeake, VA
The Technician was very knowledgeable and professional The work was done in no time.
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David/donna Thrush
Virginia Beach, VA
No spider web sweeping was done! I would like a revisit.
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Ronald Hargett
Chesapeake, VA
The inspection of my crawl space has not be performed.
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Simon Lee
Chesapeake, VA
David always do good eork for us. This time too !
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Dan & Candace Gordon
Virginia Beach, VA
Great company.
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Marianne Correa
Virginia Beach, VA
It has been two months I think it has been since you started spraying this morning I found 2 live roaches big ones in my dining room I think I would like someone else to come t y.
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Donna Nimey (Mother)
Chesapeake, VA
Excellent customer service!
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Patricia Price
Chesapeake, VA
The tech Folami was very professional and detailed.
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Jacqueline Goode
Chesapeake, VA
Have a service contract, able to call back for reservice if needed.
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Agnes Nuce
Chesapeake, VA
I've been with Terminix since 1979 when I bought the house that's 44 years, still really happy with them, Their
employees are very nice, and the company is also very helpful. |
Leslie Voegelin
Chesapeake, VA
Love all of the "TLC" you provide on all of our contracts, quarterly pests, annual termite and moisture contracts and the recent rodent work you helped us with. Thanks for being on our team.
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Dan McLawhorn
Chesapeake, VA
Tech introduced himself at the door. He was very cordial and personable. He saw that I was handicapped and assured me that everything would be taken care of and that he would return to go over the results when he finished. He returned, I invited him in the house and he reviewed the results—-12% moisture level, everything looked good under the house, no signs of termites under the house or in my traps.
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Marc Espitia
Virginia Beach, VA
Technician. was prompt, courteous, and professional.
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Cindy Gorbea
Chesapeake, VA
Fast efficient service .came quickly as needed.
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Joseph Jordan
Virginia Beach, VA
Lance was very thorough and extremely professional. Terminix has been servicing our home for decades and my late wife and I have always been extremely pleased with your service. I look forward to using Terminix at my new home in North Carolina. THANK YOU.
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Joyce Rountree
Chesapeake, VA
Great employees.
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Joanna Spossey
Chesapeake, VA
I have only seen bugs for a couple of days after my first service. I now feel so much better you will be spraying my condo. Thank you!!!
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