Terminix
150 Golden Dr., Suite 100
Durham, NC 27705
May 24, 2025

Dear Richard;

Good morning. It was a pleasure to meet you last month. I hope all is well.

This note is in regards to a Terminix invoice dated 05/05/2025 and arrived in our mailbox yesterday, May 23, 2025. As we discussed when I signed the contract, the payment in full would be due upon completion of the project. That invoice is premature.

As I mentioned during the inspection in early May, the crawlspace door became increasingly difficult to open since its installation in early April. When you tried opening it, you also noticed that it was jamming. During that inspection, you agreed that Terminix would fix that door or install a more robust door before we considered the job completed and that Terminix would contact us within the next few weeks. Please consider whether it would be more reliable to fix or replace a custom door or to buy a standard door on-line and to build a custom frame around it. I will leave that decision to your best judgement. Our main concern is that this door be easily functional over the lifetime of the product. You also mentioned that the door could be replaced without me being present and I requested that I be on-site for that job.

I have yet to hear from Terminix or you about the next steps to fix or replace that door. As you know, we receive many junk phone calls and tend to answer only those numbers that we are familiar with. Please feel free to text me at 919-656-5585 or send an email note to danieljcherr@gmail.com to coordinate the follow-up on the door, so that we can reach closure on this project.

Best regards,

Dan Herr.