Hi Karen, thank you for letting us know you would like to cancel your services. We have reached out to you via email to discuss the cancellation process in more detail. Please feel free to give us a call any time at 855-489-3640 to check the status of your account, or if you have any further questions. We're sorry to hear that your experience with us wasn't a positive one, but we'd love to try to make it right, so if you have any details about your experience we would like to hear from you.