Was easy to make the appointment via live chat. The man who came out was super nice. However, we were not there when the service was done. We have a question. Tried calling the 1-800 number and recording said for faster service use live chat. Live chat said they could not help me because they do not have access to the local office’s records. Tried calling local office, got a recording that all agents were busy. Finally started ringing but it just rang and rang and nobody picked up. So I have no idea how to get my question answered.