Terminix of North Carolina

Everything came out great!! Thanks.

Not happy. My appointment for WDIR inspection was for 4PM Friday afternoon. My tech called me at 8:01 on Friday morning to inform me that he would be there at 11:00AM. This did not make me or the seller or the buyer or the real estate agent happy since they and I had all arranged our schedules to accommodate a 4:00PM appointment. That being said we ALL rearranged our schedules to accommodate your technician. Real estate transactions are emotionally charged enough without unexpected, last minute schedule changes to events that are required for the transaction to take place. The tech indicated that 4:00 was not an option when I told him that the appointment arrival window that was given to me by Terminix was from 3:45- 4:15- Myself and all others involved were very surprised and disappointed. This not the type of service that any of the people involved in this real estate transaction are accustomed to receiving from Terminix.

Did a ggreat job thanks Leroy.

The inspection was an good experience.

Shawn made us feel comfortable with his explanation about the cockroaches. He knows his 'stuff' and explained what our home is dealing with. He left cardboard traps to ensure the critters will have a place to land if and when they walk around our home. We want him to be the staff who comes back the end of March; kindly schedule him for a visit to our home for treatment #2. To date, we have seen only a few creepy crawlers, some now living on the traps. Thank you.

Shout out to Shaun for an overall amazing job. He was timely, professional, and patient when answering all of my questions. Great experience! Thank you!!

very good service.

Very good.

Everything went well.

Both service techs were good workers and well-intentioned. However, they lacked some necessary tools and training. One of the tech's vehicles contained only a hoe for digging/trenching requiring him to borrow a shovel, a pointed hoe, a pick & mattock for adressing roots, and broom and dust pan for cleaning concrete cuttings/dust. Lacked an understanding of how to dig a trench that requiired near immediate backfilling which resulted in excavated soils being placed haphazardly in grassed lawn at up to 3 feet from the 6"x6" trench which in turn resulted in much of the soil not being placed back in trench without significant homeowner follow-up effort to clean up the mess. Techs had no idea what the flow rate was (in gals per minute) of their product (termidor mix) delivery system was. This resulted in very crude estimates of product distribution over the entire trench rather than the required 4 gals/10 feet. Delivery systems in each vehicle should be tested/measured and approx. flow rates shold be noted on equipment in a meaningful fashion fir the way the equipment is used in various applications. Techs were not equipped with graduated containers for measuring product volumes and therefore were using a small-mouthed, empty, disposable water bottle to measure out product for mixing in the main mix tank. Onsite mixing of a new batch of product in the main tank was unacceptable. This was due to the need to fill the tank first and then add the active ingredient due to excessive foaming if product was added first. Anti-foaming agent should be supplied so product can be added prior to tank filling to assure proper mixing or a rigorous method of mixing within the tank needs to be developed and added to system if current onsite filling procedure is to continue. Quantities of product to be applied, application rates, and product mixing rates for each unique job should be calculated by/at the home office and all job-specific parameters should be explained in detail to the techs prior to their arrival at the job site. Suggest a daily paper print-out for the jobs scheduled for each tech crew rather than relying on the techs to figure it all out in the field. The sales rep also stated that they would make a job site visit during or immediately after the work to assure quality, but this visit never took place. This review identifies shortcomings that should be addressed at the management and administrative level to make the operation more effective, efficient, satisfying to the client, and provide it a more professional appearance.

Job well done.

Excellent service on site
Easy to deal with
Excellent customer service.

Excellent service! Very pleased with results. Staff was amazing, on time and very professional.

The tech is doing his job we need stronger stuff the residence is still infested with roaches like he’s feeding them I need to get this under control.

Twenty years as a customer...Keep up the good work!

Very pleased with the service. I wish there was a "hurry-up" way to get rid of my bugs.

I still have mice!

Communication between my sales rep Travis and I was great, stopped by multiple times due to payment issues on my end. Service workers were polite quick and professional. Quiet as well.

I am a manager of a apartment complex located in Havelock NC and I have been doing business with Terminix for the past 3 years now. I have had the pleasure of meeting different tech's that come to the property and service the property but today March 23/23 I meant a young gentleman named Tyler that I had never had to the property before and in conversation with him he had told me that he was only 3 months in with Terminix. I just want to say that this young gentleman was such a professional tech in every area of his performance!! I was so satisfied with his work that I told him that my next appointment with Terminix that I would be putting in a request for him. Thanks so much Tyler, Manager of the Sunset Inn Suites, Susan.

Tech was great! We've been a customer for several years, very satisfied.

Excellent in every way!

Excellant.

yes.

So thankful for you guys and your service. Ed Spell is our new technician and he is so kind and thorough. Thank you guys for awesome service!

-Shannon ONeal.

Down this week no ants.

Excellent service. I appreciate that the service person stands 5 or 6 feet back from the door I’m about to open.

Not yet, regarding traps for rodents.

Lee, my sales man, was very patient and thorough with me. He took the time to answer my questions so I was fully aware of the service and why the cost of this process. The 2 men that cleaned under my house, sprayed it, layed the plastic down and set up my dehumidifier were very kind, respectful and knowledgeable too! Now I just need the electrician to get the process finished. And I am sure he will do a great job too!

We received professional and timely service. We are extremely satisfied with the service we received.
Thank you so much for all help.

Prompt service professional staff.

Thank you for keeping us bug free!

Terminex employees have been great.

I have been very pleased with the service provided by Terminix. They have handle all special requests and concerns when they have come up.

Super super service. Totally totally customer oriented!!! Call Chris Smith-he ‘a the best!

Terminix has been good. We just moved to Wake Forest and will close on the sale of our house in Newport on 26May. Having just renewed our contract, looking forward to a rebate. Hope our buyers (102 Grey Ln) will contract with you!

Great service and knowledgeable employees. We appreciate the quick turnaround!

Appreciate the timely service & the notifications.

Great service,friendly inspector.

I would not recommend Morehead City, NC Terminix to anyone! In fact I highly advise you not to use their services. I called for a simple inspection and was told that I had quote "a huge fungus problem". He used a scare tactic which hit very close to home. My dad and I both have asthma. Ever since we moved in and would visit he would breath badly. So of course I trusted the inspector. Which evidently was the wrong choice. The inspector then went on to say that he would pass my WDIR after doing thousands of dollar worth of work. 7700 dollars to be exact. Well something started smelling a little fishy. I then did my research and found that they were charging a premium price for mediocre work. So I confronted my "sales inspector" to cancel my services to which he responded with "the work needs to get done so I can pass your WDIR". I then called the branch manager to cancel all services. The inspector has since basically harassed me and is still trying to complete the work he said needed to be done. Needless to say I'm very close to involving my attorney because I canceled a service that I no longer need due to being mislead in the first place and am still being accosted. I've also called multiple other pest inspection companies that have told me that a simple spay of clorox would probably do the trick. Not 1200 bucks worth of spraying. So thanks Lee Thompson for ripping me off and lying. I've since had a different pest company come out and pass my WDIR with flying colors and no mention of any fungus. Have a nice day!

The technician was very nice but was very fast in treating our home. We did not feel he was as thorough as he could have been spraying inside. Did not watch him outside so unsure of what he actually did. I just know he was finished outside in less than 5 minutes.