Terminix of North Carolina

I met Devan Lawton today for the first time. He was prompt and professional. Courteous with a request for dealing with some wasp nests. Hope he is my tech for the long term.

Very pleased with the service they have provided. Understanding and friendly but always professional. Dependable and always trying to do good work. Doing a super job.

Very nice workers and company as a hole !!

Great service.

Great service.

Terminix got rid of my termites. Their service people explained the complete process until all my questions were answered.

Great service and came early which helped a lot. Very professional and helpful with answering questions we had. Thank you.

Korey is wonderful!

Wonderful service. Ryder did a great job. Easy to work with. Chris and Muriel always make sure we are happy. Highly recommend them.

I still have ants.

Don’t know because I don’t know if you checked bat box yet??

Extremely happy with your service. I have a question. I lost my wallet overseas and had to cancel all credit cards. Can you provide a number to call you to give you my next credit card number. Thank you
Ventura Lopez.

Kory the technician that serviced our property was great - very knowledgeable.

The Technician was very professional and made us feel comfortable with him in our home.

We have had Korey as our technician at two different houses in Emerald Isle for over 5 years. He has been great. He is punctual, very personable, friendly, cooperative, professional and helpful in every way. Five stars for certain. We have recommended Terminix to several neighbors largely because of our positive experiences with Korey.

We've had Terminix Service for many years and Corey has been our serviceman for nearly the entire time. He is excellent! -professional, timely, personable, trustworthy. I hope Terminix knows he is a great representative for them and their business.

Shaun did a great job.

This is to revise my previous review. Because of Shaun, the guy who did my pest control treatment, this company is getting 4, instead of 3 stars.
After my last post Chris(I believe that was the guy they sent) showed up, basically unannounced at my house the next business day. I did not like that, but it also showed their concern about my review. He listened to my concerned and I believe I was truly heard. What I did not appreciate was the continue degrading of the other company that my mother decided to use for her termite and moisture issue. Once maybe twice of putting the other company down, but it was several times. Extremely unprofessional. Other that that, his visit was pretty much professional.
When Shaun came to do my retreatment, free of charge, he was polite and professional. He listened to my concerned, he addressed every issue, and was sincerely sorry I had a bad experience. His customer service and professionalism was top knotch!
I would recommend Terminix, of Morehead City for Pest Control.
I would also like to mention Raquel, who called to schedule my appointment, was incredibly polite, professional, and very friendly.

Everything came out great!! Thanks.

Not happy. My appointment for WDIR inspection was for 4PM Friday afternoon. My tech called me at 8:01 on Friday morning to inform me that he would be there at 11:00AM. This did not make me or the seller or the buyer or the real estate agent happy since they and I had all arranged our schedules to accommodate a 4:00PM appointment. That being said we ALL rearranged our schedules to accommodate your technician. Real estate transactions are emotionally charged enough without unexpected, last minute schedule changes to events that are required for the transaction to take place. The tech indicated that 4:00 was not an option when I told him that the appointment arrival window that was given to me by Terminix was from 3:45- 4:15- Myself and all others involved were very surprised and disappointed. This not the type of service that any of the people involved in this real estate transaction are accustomed to receiving from Terminix.

Did a ggreat job thanks Leroy.

The inspection was an good experience.

Shawn made us feel comfortable with his explanation about the cockroaches. He knows his 'stuff' and explained what our home is dealing with. He left cardboard traps to ensure the critters will have a place to land if and when they walk around our home. We want him to be the staff who comes back the end of March; kindly schedule him for a visit to our home for treatment #2. To date, we have seen only a few creepy crawlers, some now living on the traps. Thank you.

Shout out to Shaun for an overall amazing job. He was timely, professional, and patient when answering all of my questions. Great experience! Thank you!!

very good service.

Very good.

Everything went well.

Both service techs were good workers and well-intentioned. However, they lacked some necessary tools and training. One of the tech's vehicles contained only a hoe for digging/trenching requiring him to borrow a shovel, a pointed hoe, a pick & mattock for adressing roots, and broom and dust pan for cleaning concrete cuttings/dust. Lacked an understanding of how to dig a trench that requiired near immediate backfilling which resulted in excavated soils being placed haphazardly in grassed lawn at up to 3 feet from the 6"x6" trench which in turn resulted in much of the soil not being placed back in trench without significant homeowner follow-up effort to clean up the mess. Techs had no idea what the flow rate was (in gals per minute) of their product (termidor mix) delivery system was. This resulted in very crude estimates of product distribution over the entire trench rather than the required 4 gals/10 feet. Delivery systems in each vehicle should be tested/measured and approx. flow rates shold be noted on equipment in a meaningful fashion fir the way the equipment is used in various applications. Techs were not equipped with graduated containers for measuring product volumes and therefore were using a small-mouthed, empty, disposable water bottle to measure out product for mixing in the main mix tank. Onsite mixing of a new batch of product in the main tank was unacceptable. This was due to the need to fill the tank first and then add the active ingredient due to excessive foaming if product was added first. Anti-foaming agent should be supplied so product can be added prior to tank filling to assure proper mixing or a rigorous method of mixing within the tank needs to be developed and added to system if current onsite filling procedure is to continue. Quantities of product to be applied, application rates, and product mixing rates for each unique job should be calculated by/at the home office and all job-specific parameters should be explained in detail to the techs prior to their arrival at the job site. Suggest a daily paper print-out for the jobs scheduled for each tech crew rather than relying on the techs to figure it all out in the field. The sales rep also stated that they would make a job site visit during or immediately after the work to assure quality, but this visit never took place. This review identifies shortcomings that should be addressed at the management and administrative level to make the operation more effective, efficient, satisfying to the client, and provide it a more professional appearance.

Job well done.

Excellent service on site
Easy to deal with
Excellent customer service.

Excellent service! Very pleased with results. Staff was amazing, on time and very professional.

The tech is doing his job we need stronger stuff the residence is still infested with roaches like he’s feeding them I need to get this under control.

Twenty years as a customer...Keep up the good work!

Very pleased with the service. I wish there was a "hurry-up" way to get rid of my bugs.

I still have mice!

Communication between my sales rep Travis and I was great, stopped by multiple times due to payment issues on my end. Service workers were polite quick and professional. Quiet as well.

I am a manager of a apartment complex located in Havelock NC and I have been doing business with Terminix for the past 3 years now. I have had the pleasure of meeting different tech's that come to the property and service the property but today March 23/23 I meant a young gentleman named Tyler that I had never had to the property before and in conversation with him he had told me that he was only 3 months in with Terminix. I just want to say that this young gentleman was such a professional tech in every area of his performance!! I was so satisfied with his work that I told him that my next appointment with Terminix that I would be putting in a request for him. Thanks so much Tyler, Manager of the Sunset Inn Suites, Susan.

Tech was great! We've been a customer for several years, very satisfied.

Excellent in every way!

Excellant.