Mrs. Vayda, we appreciate you letting us know of your disappointment about the stains on your club chairs not coming out. The technician reported that these chairs were over 20 years old, with climate stains that are created over a long period of time and are impossible to get out. He discussed this with you prior to the job and you requested that he go ahead and do his best because they needed to be cleaned. We appreciate your business and look forward to being of service to you in the future.

Best regards,
Michael Sr.