Susanne,

Thank you for reaching out, and I appreciate your understanding as we work to improve our processes. I apologize for the scheduling mix-up and the oversight with the black caulking on your white baseboards. Your feedback is invaluable to us, and I’ll ensure it’s passed along to the team to prevent this in the future. We’re here to make things right, so please let us know how we can assist in correcting the caulking or any other details. Thank you for your patience and for allowing us the chance to improve our service for you!

Thank you,

Jeannie Vadeboncoeur
Customer Service Supervisor