The service on site is satisfactory. However, the timing of the appointment needs improvement.
I requested to have an early appointment for a reason because I have to run errands. The technician seems to have his own scheduling without regards to the customer request.
Business Owner's Reply · 11 months ago (Jun 3)
Hello Peter, thank you for your feedback and for acknowledging the quality of our on-site service. We apologize for any inconvenience caused by the timing of your appointment. We understand how important it is to have a reliable schedule, especially when you have other commitments.
Our goal is to provide the best possible service to all our customers, but because our technicians' routes can vary greatly, unexpected delays can occur. While we strive to accommodate specific requests, such as early appointments, the nature of our service means we sometimes need to adjust schedules to ensure each customer receives the attention they deserve. Rest assured, we are constantly looking for ways to improve our scheduling process and minimize delays.
We appreciate your understanding and patience. If you have any further concerns or need assistance, please feel free to reach out to us directly, our phone number is 855-489-3640.
