For my first treatment, the technicians Ethan and trainee Youssef arrived on time, in fact, several minutes before the scheduled time. They spent the time explaining what they would do and answered all my questions. Given that it rained, and I did not want to skip a treatment that requires dry foundations, they suggested me to call the office for planning a follow-up to be done in the next few days. I did phone and a service visit was scheduled quickly. Again, Ethan applied the treatment and even invited me to follow and indicate him any special sensitive area to be treated. So far, I am very impressed with the service. If the efficiency of the treatments is as good as the technicians and customer service, then my house is in good hands! So far, I certainly don’t regret my decision to buy a one-year residential pest control service.