If I could rate zero or negative I would.
This is a scam.
They sign you up for a annual contract that you did not ask for. Nor was this explained at the initial meeting. We discovered this when reading the paperwork after. Other reviews complain of the same.
We requested treatment for ants and wasps. Not mice or rodents... So why would i require an annual contract?
The spray they applied did nothing. We called and told them, as they do not do a follow up to see if the application actually worked. They came a second time agreed first application did not work and applied a second application.
This also did NOT work.
Cancelled the service and they charged a fee for cancelling the contract.
A contract where they failed to complete on their end.
I did not ask for money back for initial spray.
My complaint is on a cancelation fee for services that did NOT work..
Why charge me to cancel a contract i did not ask for not did it work.
SCAM!!
Business Owner's Reply · 7 months ago (Sep 23)
Hello Lee,
Thank you for sharing your experience with us. We’re truly sorry to hear that our service didn’t meet your expectations.
We offer an annual pest control service, which includes treatments for various pests such as ants, spiders, wasps, and rodents, with quarterly visits throughout the year. This service is outlined in the contract, which was reviewed and signed during the initial visit at your door. We’re sorry if there was any misunderstanding regarding the terms or the contract itself. Our goal is always to ensure customers understand our services and how they work.
In terms of the treatments, we regret that the initial and follow-up applications didn’t resolve your pest issue as expected. We do offer retreatments as part of our guarantee to ensure our customers get the results they need, since persistent pests can take multiple treatments over time to see results. As for the cancellation fee, this is part of the contract for customers who choose to end service before the completion of four treatments, which helps cover costs incurred during the service period.
We genuinely value your feedback and would appreciate the opportunity to discuss this further with you to see how we can address your concerns. Please reach out to us at 855-489-3640 if you wish to speak to our team about a resolution.
