The serviceman was very friendly and pilot. He did not rush his visit. He was very thorough explained everything as he was going along. He took the time to walk around the house and property with me to do an inspection and noted the problem areas. He cleaned the soffits. He provided me with some sticky pads for insects that might be coming in through basement windows and through weeping tile. He advised what would be done on the next visit. He provided me with an emailed report almost immediately of what was done with the invoice attached. I was very pleased with his service. He also put booties on to inspect the basement. Great job.