Shawn made us feel comfortable with his explanation about the cockroaches. He knows his 'stuff' and explained what our home is dealing with. He left cardboard traps to ensure the critters will have a place to land if and when they walk around our home. We want him to be the staff who comes back the end of March; kindly schedule him for a visit to our home for treatment #2. To date, we have seen only a few creepy crawlers, some now living on the traps. Thank you.