Palm from Terminix came to inspect the house. He was communicative, gregarious, responded to my questions and concerns with patience. Provided context to my experiences with Terminix that confirmed he was listening without judgement to my feedback, preferences and Terminix priorities. He was calm, cool, laid back, informative and thorough, attending to overall customer satisfaction over the past months and providing insights on possible Terminix upsell investments in a neighborly, non-pushy, non-ick manner, which I really appreciated on this early Saturday morning. Thanks Terminix.