Accel Pest And Termite Control

My name is George Rockar Jr, we had called Accel for help to get rid of bed bugs, for we had been fighting them for over a year. We felt really great with Accel for they had said they would be with us until the end. They would tell us the would email us every so often to tell us when they were coming out next but never did, we had to call them 1st. I am the type of person that you do what you say, but overlooked it. Then Covid 19 hit and they could not come back until after the president's U.S. lockdown. We figured they would pick back up, where they left off, only to get told that our guarantee had expired during the shut down. Now it has been over 2 years and we are still fighting bedbugs, we lost furniture, we have lost beds, more importantly we have lost hope. They charged us when they came back in after the shut down and now we owe a bill, can not replace the items we lost, and can not help but feel if every follow up happened on time the fight would be over and then this would have been a different review, which was my intent at the beginning for I do not like giving this type of review. Just chalk this up to another covid 19 fatality, I guess. Sorry George Rockar Jr.

I am very pleased with the service I've received. I had an urgent problem on New Year's day, and received an immediate answer via chat and text. A technician arrived the next day, and did the most thorough job of any pest company...I've used several. I live in a rural area with insects and rodents. My technician will follow up with all of these concerns. After my initial treatment, the technician returned two weeks later. He will continue every 2 weeks until my problem is resolved. I'm thrilled with this service!

Jessie was so comforting when dealing with the mice situation in my home. He was so professional and assuring that all would be well. I can deal with a lot but mice is definitely not one of them.

very satisfied ==guys were very informative, pleasant and polite.

Great service. They are on time, and are very helpful with any questions or concerns you may have.

The initial inspection for fleas and bedbugs led me to be very optimistic about the service I could expect. The inspector said I would have to be out of the house 8-10 hours, so I left for work and the other occupants found other places to go for the night. When I got home, I found three windows open (in freezing temperatures in November) that I was not warned about. Paperwork left by the exterminators said "4 or more hours." The inspector said everything would be moved around so furniture could be thoroughly treated and beds encased. Nothing was moved, only mattresses and box springs were encased, pillows were not included, bagged items were not securely tied shut, furniture was barely sprayed at easy-to-reach areas (I could easily tell because of the dust from diatomaceous earth I had put down), and there is no evidence of spray in the basement, which should have been easy to spot; it left a film on the kitchen's vinyl flooring, but there is neither a film on the basement tile nor evidence of spray in the dust from the basement renovation. Granular insecticide was supposed to be put down outside and "dusting" behind shutters. I heard an exterminator walking the perimeter of the house and garage, obviously spraying, but there is not granular pesticide evident on the ground around the foundation. I just pressure washed the house a couple of weeks ago, so there is no "dusting" to be done to remove bee nests. The inspector told us to strip beds; the papers left behind said not to strip beds. The inspector said there would be heat treatment done, but they were here less than two and a half hours to do everything I was expecting, and it's hard to heat treat something with the windows open. I asked the inspector if we should steam clean the carpets before the treatment, but he assured me they would take care of all of that. Nothing was cleaned, so I can only hope that will be done at the end of the treatments.
Overall, I am unimpressed by the service for the price I am paying. The information given by the inspector and by the educational papers left behind are inconsistent. Not once did I see the exterminators don respirators or Tyveks or gloves that would indicate getting into a thorough job. If they aren't wearing PPE (personal protective equipment), either they are not using the chemicals they purport to use, or they don't care about their personal safety or about carrying insects from one job to the next.

Service is great. Just wish we can get rid of friends once and for all.

The first night after my treatment, no bed bugs! First night in month’s I hadn’t been bitten!

Thankful for Accel's Pest Control service to preserve my wood floors and to preserve the integrity of my home foundation.

Matt is excellent! Always stay on top of everything!

Matt did an excellent job, I've only seen 1 spider in the garage and it didn't last long. Very satisfied.

Always great service with awesome people!

they are so knowledgeable and professional. we totally trust this company.

Collin was professional, expertly capable and helpful in educating me about the process. I look forward to this coming year of being pest-free! THANKS!

Friendly, knowledgeable, prompt on service. Seem to have done a satisfactory job on house and basement. Not so much on the shed where it seems not to have worked on mice at all.

Always prompt and expert service. Solved my pest problems.

We have used Accel for the last few years and could not be happier with their service. Their techs are reliable, polite and very knowledgeable. We use their quarterly service and in between they are always willing to come out if we have a specific problem (stink bugs!).

Excellent customer care!!!

Accel Pest did a wonderful job on our ant problem at our home. We have not seen any ants since they started treating our home! They are amazing!

Matt was very accomodating, answered all of our questions and is very knowledgeable.

Your technicians Matt & Shane were here today doing a follow-up treatment. We are very pleased with their professionalism and their work. They are definitely an asset to your company and we would definitely recommend them to anyone looking for pest control help.

We live in the country in old house, lots of mouse issues. Matt is always very good at checking all the bait boxes and refilling them. Also makes sure to put everything is replenished in the basement. Very happy with your service.

Troy P knows how to treat customers! He went out of his way to provide us with great service, and we feel appreciated as loyal customers! Because of him, we will continue to be loyal customers!

Greatfull for these guys coming out and taking care of a yellow jacket nest. also treated for ants in garage area. Great work and awesome service. signed up for the quarterly service. Thanks Guys!

Kip.

I was VERY happy with the work you did for me in getting rid of the bees. As of today, I have no sign of any bees!! The young man who did the work was very professional and I was very impressed with him!! Thank you again.

He was on time and polite.

We had a bad yellowjacket problem under our front porch. I called Accel Pest Control and they came out the same day! Job was done quickly and completely. Haven't seen any of these aggressive bees since! My kids are glad! Thank you!

Fast, efficient, and effective service.

So far, so good.

Professional.

Very nice service, professional and courteous.

Matt always does a professional job, And is always eager to hear about problems since his last visit.

Matt is great and provides the best customer service! Love Accel and would recommend them to anyone!

Colin was very professional and knowledgeable.

diligent and very heloful.

Always satisfied with Matt taking care of our home.

They were very polite and professional and prompt with providing service.

Very happy with service! Shane was really personable and knowledgeable.

Service was fast and done quickly. Thanks.

Very professional and thorough!