Bug-Masters LLC

Bug-Masters LLC

Bug-Masters LLC

Pest Control

Virginia Beach, VA

4.9 · 171 reviews
4.9 · 171 reviews

About Bug-Masters LLC

Location

Virginia Beach, VA

Service

Pest Control

Business Hours

Mon-Sunday: Sunup to Sundown

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

10

About This Business

Bug-Masters LLC, has been serving the Tidewater and Peninsula areas since 1990, dealing with all types of pest control situations. We are extremely reliable and do offer emergency services. Bug-Masters takes pride in assuring that our clients’ needs are taken care of. We provide all of our customers with reasonable pricing, quality workmanship, and professional service. At Bug-Masters LLC, we set out to educate our clients about their situation and all possible solutions so they can chose the option that best suits their individual needs.

171 Reviews for
Bug-Masters LLC

What people say about Bug-Masters LLC
Professional · 41
Highly Recommend · 22
Great Service · 20
Excellent · 15
Friendly · 13
· Show All
4.9 star average rating (171 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Virginia Beach, VA
Not professional.
Portsmouth, VA
So glad I chose Bug Masters. Next day dead or dying bugs. Enjoying my patio in the evenings now. Late nite kitchen bite no fears. Explained everything. Thank you Bug Masters you are the Masters at what you do.
Hampton, VA
BUYER BEWARE!!!

I started using Bug-Masters, LLC in 2014 and have been pretty satisfied with my pest and termite control. There were times where he would miss my bi-monthly treatments and try to make them up later. Recently I have personally seen how Jon works behind the scenes and at times it has not been pleasant. Jon is not only unprofessional, unruly, but belligerent, not only to his customers, but his employees. His pest and termite contracts are "tight" meaning, you can't get out of them. He tries to work with you, but always to his favor, and if you contradict him, you are sent to the attorneys, with additional fees. Example, why would you go into an apartment complex to treat someone's apartment fully knowing it was not right. Now you have this person not only in a contract that they cannot use, but is against the complexes lease and the tenant is now in a predicament. Jon could easily cancel that contract but he wouldn't because he has them in that contract and he will get his money regardless. Make sure you cancel your services by CERTIFIED MAIL, or he doesn't honor them, well maybe he would if your a friend. See, he picks and chooses who he will work with and who he won't. Beware if you get into a disagreement with him, he becomes confrontational, he feeds off that, and can be down right rude. I have heard it with my own ears on several occasions. Then he will decide to asses late fees to your account, months later because he decides to. Look at other reviews, these people are not lying.

You may want to take a screen shot of this review, I am certain that Jon will try to say that it is "illegal" in some way and want it taken down.
Hampton, VA
I got a contract with bug masters an I'm so glad I did. I dont worry about anything. If I see something I just call John an he or someone from his team is here. I need a termite inspection because I'm selling my house an scheduled but for the wrong date. I called John an he arrived within an hour. He you need an exterminator at a great price an awesome service call Bug Masters.
Chesapeake, VA
Jon and Cody came out after hours to do an inspection for our closing. They were prompt, informative and thorough.
Portsmouth, VA
Great service, no bug problem since hiring Bug Master for service.
Virginia Beach, VA
They took care of my issues & I highly recommend them‼️.
Cape Charles, VA
I did not have a terrible problem with mice- so I thought. Now that they are gone, I was wrong and in denial. They were awful. I no longer worry about plates and cutlery in cabinets and draws. Never a thought one might run out in front of company. Even the dog food bin is safe. What a small price for such peace of mind. They rock! Always just a call away! I highly recommend them, no matter the size or age of your home. Everyone deserves this.
Cape Charles, VA
Great service, great deal with regular scheduled plan. Thank you all.
Virginia Beach, VA
Great service from you guys just you need to let people know if you're going to be here in morning or afternoon to make sure people will be home not a recording sayings sometime today.
Virginia Beach, VA
Bug Masters came to my rescue after dealing with multiple other companies. They did what they said they would and exceeded my expectations. I will never use any other bug treatment company.
Virginia Beach, VA
After a few treatments the ants in the house went away.
Virginia Beach, VA
Bug Masters is always professional, on time, and there whenever I call. I have had them over a year now spraying quarterly, and even got them to spray for mosquitoes in the summertime. We have always had a really Bad mosquito problem. I have a two year old and we were able to enjoy outside all summer without one mosquito. Every issue I’ve ever had has been resolved in a very professional manner. I even forgot to pay a month due to the mosquito treatment being very often and they were very gracious. Amazing company couldn’t ever give them enough stars.
All employees are super helpful and friendly!! Always understanding if you cant pay right away but its important you do pay. These guys are a small business and they need our support!! They are great recommend for sure!!!!!
Virginia Beach, VA
John does a great job getting rid of bugs and rats! Not one bug in the house since he started treating our home and outside perimeter and he is nice! M. Grainger.
Virginia Beach, VA
always communicates with me regarding service.
Virginia Beach, VA
I am a new client who is looking forward to working with Jon.
Norfolk, VA
On time, thorough and extremely professional.
Virginia Beach, VA
5 months on and no bugs in sight. Very responsive and forthright.
Virginia Beach, VA
Outstanding service and timely.
Virginia Beach, VA
Nothing but positive things to say about Bug Masters! I called inquiring about Carpenter Bees in my Holly bushes They recommended that if that was my only concern and I wasn't on a maintenance package, that I wait because of it being pollen season. I ended up signing a maintenance contract because of other issues and I am more than pleased with the attentiveness and service.
Virginia Beach, VA
Always on sight and performing scheduled treatments. Excellent seamless service all the time. Appreciate your work and advise in needed treatments as seasons change. Thank you.
Virginia Beach, VA
I am so glad I chose Bug Masters to help me with my home. Every time I have reached out to them I get an immediate response and they come out the same day! This is important to my family so we can enjoy our backyard without fear of wasps! Thank you Jon!
Virginia Beach, VA
Excellent service and customer care.
Virginia Beach, VA
please let us know the technicians ETA so we can unlock the gates.
Virginia Beach, VA
I have used Bug Masters for 4 years. I have been very pleased with their service and would recommend them. Communication was difficult at times because they don’t text and they can be hard to reach. However, they have been pleasant to work with.
Virginia Beach, VA
Bug-Masters has been spraying our home for about 5 years now. We used to have a problem with black widows in our yard and went through quite a few pest control companies who tried to control it but all said it was just our yard. Once Bug Masters started servicing our home we never had another issue. In the past 5 years I can count on one hand how many bugs I have found in my home and they all were dead. The owner is friendly and truly cares about providing great service at a fair price.
Chesapeake, VA
Does a great job we have been using them for 6 years.
Virginia Beach, VA
Bug-Masters has been a wonderful business to work with. They are always on time, do a professional job and always leave me paperwork if I am not at home. Their prices are sensible and affordable. I have used them for five years and except to continue to use them for years to come. W. F. Morris.
Portsmouth, VA
Please with the service, would recommend to others ✌🏾️.
Virginia Beach, VA
Love how fast and efficient they were. Got my bug problem under control and made it easy with reasonable prices.
Virginia Beach, VA
bug masters have been a asset from day one. jon has always made us feel we are #1 in his comp. best decision I ever made.
Newport News, VA
Great company, courteous, reliable and trustworthy.
Virginia Beach, VA
Do good job.
Virginia Beach, VA
Excellent service.
Virginia Beach, VA
Great service! Great customer service, straight to the point, no hidden agenda, very honest and fairly priced!
Chesapeake , VA
Great customer service and great answering and explaining things . Would definitely recommend to friends and family!

Nicole and Chris L.
Chesapeake, VA
Outstanding service! Jon goes well above and beyond to take care of customers!
Hampton, VA
Totally happy with the service we received from Bug Masters! Would recommend!! A. Perry
Hampton, VA.
Virginia Beach, VA
Jon and crew are great. The prices are competitive and I have been extremely satisfied with the service and prompt attention Bugmasters provides. If you want personal attention I recommend Bugmasters. They are local and you will not get lost in the corporate nonsense. Great job guys!

Paul M.