Home Paramount

Did good job and contacted me ahead of visit per instructions.

We have used Home Paramount (Falls Church Va branch) for close to 18 years and have always been pleased with their service. In 2018, we tried a new pest control company that marketed themselves door-to-door with a lower price. That negative experience with the other company taught me just how good a provider Home Paramount is!! After one year away, we recontracted with Home Paramount. Here's why: #1 - The customer service phone reps are very courteous, responsive and quick. Always get a live person fairly quickly and they can easily answer questions or can reschedule us swiftly when needed. They are also highly accommodating with scheduling (the other company was always overwhelmed or booked or busy). #2 - Home Paramount always comes on the day scheduled and in the window promised. The other company we tried really struggled in this department, so I grew to really appreciate Home Paramount's commitment to coming when they say they will. #3 - Our service technician at our first house stayed the same over the years, and when we moved to Vienna, our new service technician has also continued to be the same. This continuity of staff makes a big difference... builds trust, they get to know your property and how to better serve and track bug issues. #4 -- They have always gladly come back in between quarterly visits and have had good suggestions for any pesky issue -- like silverfish in bathroom (went in our attic to treat there) and setting separate traps for spiders in basement. Very thorough outside as well. Price-wise, I don't know how they compare, but their quarterly price is not excessive and stays the same. Rarely have price hikes. I would definitely highly recommend Home Paramount -- particularly after that year away from their service! Taught me just how substandard some pest control companies can be!

Canceling service.

Lamar is providing timely and attentive service, outstanding in every way.

Lamar is very dependable and does a great job. But I am frustrated that I paid for termite service nearly a year ago and still haven't gotten written confirmation for my records despite many requests.

I’m happy with the service of Earnest. He’s thorough and professional.

Excellent service.

Lamar is a great technician. He's thorough, personable and professional.

Last year, your staff decided I needed to have my front walk and steps covered in gray paint, which I let you do and which was expensive. Several months ago, I saw that a big spot of the paint peeled off the front step. for months I have been asking to have it fixed. Your service person said months ago that he would have it repainted and it still has NOT been done.

We always appreciate the friendly greeting and efficient service that Lamar Norman provides for us quarterly. He is polite and very accommodating to respond quickly on the few times when we have seen something that might require his attention between regular visits. We're glad others on our street also are served by Lamar. FIVE STAR RATING FOR HIM!!!!!

Love your GREAT Customer Service ~ Keep it up!

I was so happy to work with Home Paramount. I called them two days before we were leaving town and had a LOT of ants. They came over that afternoon and treated the house. Many many thank yous!!!

I continue to be veey satisfied wuth the pear control services.

Extremely pleased...very through job. Very pleasant tech.

Everything was fine.

Technicians are always professional & polite. They always show up on the day they are expected within the time frame they are expected. That's pretty good.

Did not have a good experience with this company. Initially, they misidentified the insects causing the problem (honey bees, not yellow jackets), and then applied incorrect and inappropriate treatment methods. Once the correct identification was made, they did not have the experience or expertise to deal with them. The only advice I was given was “find a bee keeper,” which I did on my own time and at additional expense.
Although not having the experience or expertise to deal with swarming honey bees, I want a refund (partial or full) because Home Paramount were unable to provide the services I paid for in the contract. I doubt I will be using this company again.

Excellent technician.

Your company is the right size to serve residential customers.
A smaller firm was unsatisfactory, and a large , well known firm was terrible.

I am confident I will be satisfied with Home Paramount.

excellent service.

Lamar is excellent!!

We've been a happy customer of Home Paramount in our almost 100 year home for probably 20 years now. Pedro has provided us the most customer friendly and responsive service for all this time! I also like that I can get a hold of a live person on the phone whenever I call and get someone out to the house by the next day!

I've used HP for years, and my rep does a fantastic job all around. If bugs show up, which is rare, he's there the same day to fix the problem. Great service!

Pedro’s attention to detail is great!

We are pleased with service.

Every trip has been thorough and professional. Recommendations have been made and good explanations as well.

I have been very happy with Paramont pest. control services for 10 plus years Ernest, my technician is efficient ,polite & friendly. He asks for my input about bug & other observations. He covers his shoes with paper booties to prevent tracking dirt.

We have been customers of Home Paramount for some time, and it has provided outstanding service. Our service representative, Lamar, is just extraordinary -- very professional, knowledgeable, friendly, and courteous.

Really annoying to be asked to review.

Eric has serviced our home in McLean for years. He is always prompt and courteous and very knowledgeable about pests.

Customer service is great never have a problem reaching anyone and they always do a good job when they come to the house. :-)

Excellent service always. Thank you.

I am happy with your service.
Mimi Hodsoll.

We have used this company for termite and inside pest control for several years now. Staff is always thorough and courteous. We have had no infestations of the common critters and no termites due to their management.

We have been a valued customer for more than 10 yrs. The service is great and our guy is the best. Paramount has a reminder call to let you know day and approximate window they are coming by your residence. great job, would highly reccomend the Falls Church Office.

Yes we are pleased with the service you provide. We are very satisfied with the Technician who treats our home quarterly, and comes frequently when additional service is needed.

Great service as usual.

I am particularly pleased with Lamar Norman. He’s very flexible and always helpful.
He’s consistent.

Very prompt, clean, and thorough.

Excellent service.