JD Smith Pest Control

Ben does a great job with our yard. It is one of fullest and greenest on the block. I trust his work and work-ethic so much I pass his name along to my clients that I cut for.

-Ben thanks for being GREAT at your job!

On time.

The level of respect and recognition of the Customer was not satisfactory. First I asked for a call prior to arrival and they gave a time range for the start of the appointment of between 12 and 2 pm. I got a call at approximately 11: 30 saying the service provider was 11 minutes away. I had to race over to meet him on his schedule not the one provided. Second when I picked the company one of my requirements was for the inspector to physically crawl the underside of the trailer. The inspector that arrived early informed me that he doesn’t go under trailers and refused to inspect that area. His whole inspection took 15 minutes and part of it was chatting with the owner. Third when he filled out the report it did not indicate whether he forms evidence of termites or not. I called the office and complained about the service and she checked my request form and then said that she would send out someone to crawl the underneath as requested. That individual came and left with no notice to the owner or to the customer so who knows what he did. This is horrible service I would never use this company again and would recommend others not use them.

I had the pleasure of speaking to David. He was so patient, kind and thorough. He went over and beyond to make sure we got all of our questions answered. When we called him he got back to us quickly and professionally. Their prices were reasonable compared to others.

JDSmith quoted a fair price and they were quick to come out to our job site and treat. I will be using them from here on out.

David Saviola went above and beyond to get me back into my home after termite treatment, but before Hurricane Helene hit. Thank you for everything.

I’ve struggled to write this review, because I have used this company, as have many of my friends and family members, for many years for routine pest control and rodent removal without any issues.

My issue occurred with my termite tenting experience. I was replacing some trim on a window, and noticed evidence of termite damage. I scheduled for JD smith to come out and evaluate, as I have been a long time customer and had no reason not to trust them. Inspector came out, said it was old damage and nothing to worry about. So I didn’t. Until 6 months later, after a windy storm, I found undeniable evidence of termites (piles of wings), things happen it’s Florida. I called them immediately and David was sent out. He advised tenting after reviewing the wings I saved for him to look at, he did not inspect anything else in or around my house. I own a home in Florida, this was not unexpected to happen at some point, I did think he would actually take a look around, but he didn’t. Again, I’ve trusted this company, and had no reasons for speculation. I signed the contract, and that’s where things went downhill.

Not only did David make a very unprofessional and sexual remark about my profession (I’m a nurse), he made me feel very extremely uncomfortable in my own home; the contract was already signed and I didn’t want to jeopardize my safety, so I didn’t say anything, until after everything was completed and he did not have lock box access to my home.

There was absolutely no communication provided during the weekend of my service. I was scheduled for tenting on a Friday, due to my overnight schedule I vacated my home Thursday (I work overnights, and have as long as I’ve used this company, they’ve always been great about scheduling around my sleeping hours.) I made other arrangements for my pets for the week. At 5pm Friday I noticed on my security cameras that no one had been by. I texted, waited, and then called David to find out what was happening. He said he did not have my number (strange because we had called each other and texted on several occasions beforehand), and there was a delay because of a storm (understandable, it’s Florida things happen.) This story was confirmed with the office staff, who did let me know that the subcontractor (that’s right, they won’t tell you that either, tenting is outsourced) rescheduled after 1pm, and David had called the office at 3pm to verify my number, and I still never received any information until I texted and called him myself. After finally making contact with David around 5:30pm he assured me everything else would be fine and he would call me Sunday evening to confirm when I could get back in my house. Shocker. 10am Monday I called him again, he wasn’t sure about the status of my property and would need to call the office to confirm if it was safe to enter my home again. I was cleared 9pm Sunday night by the subcontractor. My pets spent a week in boarding, and myself 3 extra unnecessary nights at a hotel because of the lack of communication.

I did communicate my concerns with the office staff who assured me they would be addressed. I did receive a credit towards my quarterly services ($166 on a $83/quarter account.), for my “troubles.” When I received a phone call from David two days later there was no mention of any issues I brought forward, only that he needed his lock box back and would be by the following day to pick it up. I can only assume my concerns were not addressed with him. I dropped it off a week later to the office, 24 minutes drive time out of my way, because as expected he never picked it up.

My neighbor approached me with concerns that the tent was not left on long enough (everything was secured around 4pm Saturday and removed 9am Sunday, quite a different time frame from the 72 hours that was discussed when I signed my contract) based off his experiences and him being right there to witness the entire process. They do offer a 1 year guarantee on tenting, so we’ll see.

Dirty socks were left in my yard/plants (how? why?), the workers were shirtless (it’s hot, I get it, but what happened to professionalism?) my pool vacuum was knocked out of the skimmer hole when they dropped a ladder in the pool, they left various clamps and sprinkler mechanisms around my property, as well as tape on just about every corner of my roof. My neighbor asked if I could recommend JD smith to tent his house, and I had to say no.

Tenting is stressful enough on its own, it’s not my first time going through this process (different address, different company), however there was absolutely no need for the inappropriate sexual comments, lack of communication, and hiding behind the office staff to apologize for the issues that they didn’t cause.

I am happy with their service.

Someone came by and found wings and he said that somebody else with more experience would be calling me and they never did I still have live termites please call me back 773 550 3596.

He did a good job.

Excellent service, always on time.

Inspection was thorough.

Yes -- if there's ever a problem between routine appointments, I feel free to call the office and a visit is
arranged to correct the situation. Long, satisfying relationship. Rita Friedbacher#5.

Great Service.

Good service and do not find any unwanted guests in the house except for 1 episode of ants in the bathroom. RAID spray took care of them.

Prompt and courteous.

On time. Very reliable!

Fast , friendly, professional, fair pricing satisfied customer.

Tony is likeable and a professional. He cares about his customers.

I represent a Condo Assoc and we have been long time customers. Recently, we needed some more specific attention to an issue. David S came out and was terrific. He walked thru with our board Rep"s what the issues were and what the plan was to address them. Communication and service was great!

l have used your company for years and am very happy with you.

The service was great but I still have signs of dry wood termites around the bathroom cabinet. I assume that they will eventually vanish.

Yes, Thank-you I was very pleased. The report was accurate, easy to read and affordable.

Quality service with professional employees. I already knew this prior to the new service.

We hired them to tent our home for termites. David came out to give us the quote and fully explain how the process works. Everything he said made a lot of sense. Thank you for such a professional job. Highly recommend them! Brian and Kim Vance.

Good and courteous reasonable prices.

Russel Benedict makes your service excellent.
A Firestone.

Yes thanks for your great professionalism and detailed wy.

Greatest pest control company thus far. Super friendly and helpful. Totally smooth. Thank you!

Overall, the price was good, and the rep David was responsive. I received what seemed like conflicting information from the rep and the guys actually tenting of whether the method used on my house would stop the termites. I have not seen any new activity to date, so I am hoping removing deck boards and going down to the ground from that side was successful. Tim DeBoy 727-793-5436.

A quality job, at a quality price.

It was really great experience with the company and I felt satisfied from the service.
Very professional.

excellent service.

Ben the technition who treated the lawn lacks the communication skills and professional skills necessary to deal personally with the home owners needs and questions and is just plain rude. The office is very professional and great at communication.

We have no problem with your service.

I have been a customer with JD Smith for over 20 years. I have referred a number of friends to JD Smith because of the excellent service I have received all these years.

Pending service now. So no comment.

A few years back I asked to have the lawn treated for dollar weed which was fairly bad. You treated it and it was gone. But the treatment was not continued and it is back again. I do not inspect the lawn and would have liked to have been informed that was coming back and needed treatment again.

Pleasant inspection.
No pressure/fast-close tactics.
Honest.

Amazing, informative, kind, quick, reliable company and service! Highly recommend!