Terminix of North Carolina

Pleased so far for services rendered. Very happy to know that I can call and get a follow up service at no charge. Thanks
Margaret G. Morrow.

The service was great, however the initial inspection was not informative enough at all. I stated that we needed flea treatment and it was also documented as such because the person who was treating the house showed up and they knew they were there for fleas. We didn’t know AT ALL, that the house needed to be vacated, that items needed to be 3 feet off the ground, and that our pets couldn’t be in the house. We had an active problem, so we couldn’t reschedule, so at 5:30 in the evening, we needed to scramble to get a hotel room for the night that could accommodate our pets, which cost almost as much as the treatment. My significant other and myself are both active duty military, and didn’t have the flexibility to reschedule, has we known this was going to happen, we would have done an appointment earlier in the day, and got pet care which would have been cheaper than the option we were forced to use. I called Terminix on the day of there service to provide this feedback, and was told that I would get a phone call from a regional manger today (15OCT) to talk about reducing the $185 we had to spend on this treatment, with the major inconvenience on my family, and I never received this phone call. My significant other said she received a phone call from the initial inspector apologizing and offering a coupon. I don’t think this equals what occurred. With all this being said, the person who treated the house was phenomenal, and deserves to be lauded by his leadership. His name was Tyler. Thank you.

Person was very nice, professional and very knowledgeable of job. Excellent job.

Excellent service. Mr Joe Ortiz explained me to detail everything he was doing and I’m very please with the results.

Excellent service.

I was very pleased with the service I had on yesterday 9-9.Thank you!

A plus.

No we wasn't satisfied at all.

Customer service was excellent.

The church has received great service from the Terminix employees and we thank you.🙏🏿💯.

They were Really ready to help find out where my problem was and get it under control.VERY INTERESTED in taking care of my problem.

Excellent and thorough service. The technician arrived right on time and was very knowledgeable.

Customer service with Keith was excellent. He was willing to listen , educate and assisted me with a plan of action. Still waiting to see how things go with my issue.

Bad.

Our technician was Matthew Zell, he was very friendly and informative. Matthew answered all of our questions and ensured we were taken care of and satisfied with our service.

Still seeing bugs.

No I'm not happy because I was billed for a service I did not have. Please cancel my service contract.

I still have a lot of bugs coming out.

First you should train your inspector better to recognize animal tracks. Your inspector convinced me I had either racoons or possoms under my house, when in fact I had two kittens. Get yourself a chart with pictures of animal tracks and give it to your inspectors. The man you sent out to look the situation over and give the estimate put together a package of tightening and sealing up the vents and covering them with a wire mesh. He said you make your own crawl space door and one of these would be provided for the small crawl space in the back where the "kittens" were entering. He also said the main metal door would be fixed up so it would not come loose again. He also pointed out the roof vent that had the siding cover come loose due to a loose vent slat, and informed me coons could enter the attic from that point. He assured me the house would be sealed up where no animals could get in after your people were done. For all this, and I found that this did not really amount to much on your part, he gave me an estimate of $2200.00. I thought this steep, but all things considered I went along thinking all these issues would be addressed and resolved. Your wildlife man came out a few days later, access the situation and set his traps. The two kittens were taken by these traps and released back into the yard. The trap was reset, and this trap along with the larger one he put in the main crawl space area under the house caught nothing else. Your man removed his trapps after several days of inactivity and went to work on the vents. His work appears to have been done well and the cost of labor for this must have been high, as the materials for this could not have cost $100.00. There was no composite door put on the back crawl space as promished and the roof vent was not repaired as your point man eluded to when he said the house would be sealed. I am not happy as you should be able to see. I asked your wildlife man to forward my concerns and have you contact me. As of this date I have heard nothing. If not contacted within a reasonable amount of time I will call you.

Knowledgeable, and good customer service.

Yes, very much so thank you.

No I am not happy at all with my services because they are not completed at this time. I was told by your Technician Tyler that he would put me back on the schedule to have my services completed. Only one side of the home was completed with screening and the main side of the garage was not completed. Garage upper attic area he did not complete after I showed him where the bats were making the noises. In which I think they are not in there anymore? But I do not know because I am not an expert, but thought after Tyler went up the attic and inspected that it was clear? He told me he only saw guano on one side of the garage? And nothing on the side that he did indeed screened in. So I would like to have my services completed asap as I’m not getting really bad migraines? Not sure if it’s now coming up through the AC vents from underneath the crawl space or not that. So I would also like to have the crawl space area inspected as well. Also I love that my contract is now only $400 compared to my quoted contract amount of $930? This is the only part that I am very satisfied with as I’m not the Owner of this home. I am only a very nervous and concerned Tenant. That would be looking into leagal matters with my Landlord as well. Due to now getting sick from this 1965 home that she has me and my two teenage sons living in unhealthy and unsafe. I had to get her permission to contact you and authorize your services.

nice friendly man.

Need rechecked for bedbugs still have few.

Great service as always….

Great services!

Terminix is a excellent company. Professional and efficient.

Yes, I am.

I have had Terminix services protection for over 30 years. Service appointments and inspections are well-planned and adjustable, when needed. Technicians' services are always professional and thorough. I applaud Terminix for a job "well done".

Terminix sprayed my property last week and I’m still see spider webs.

none.

keep up.

The technician was kind and sprayed the house and around the bed where we were having trouble but we are still getting bit. Someone needs to spray around the bed where we are still having the problem as soon as possible.

Always very pleased with the Terminix service provided by Austin. He is very professional and he does an exceptional & thorough job of pest control & inspection. Great customer service.

Prompt professional courteous service! Tech was very knowledgeable of job scope!

We only chose to go with Terminix because of Jeffery Zigler. He is professional, courteous to all of our residents and so thorough.

im okay with it.

Great.

I am sending this letter in regards to the service that I received at my home. I was 110% satisfied with the service that I received from your technician who has serviced my home for some time. It does not happen often that you receive friendly service and he should be commended on that. The tech that came to my house was Jeffrey, Ziegler who has been servicing my home for some years. Jeffrey is always super polite and very friendly and also on time. He explained to me exactly what he did and that if I had any issues or problems to contact Terminix and you will come back out. I hope that Terminix will recognize his great customer service skills. Thank you.

My gutters are leaking.