Terminix of North Carolina

It was partially done but it working in areas that was done.

Received the free home inspection due to mice issue. The inspector was at my house from 9am and left around 3pm. Presented me with a menu of services I would need, in addition to services I don’t need since they are paid on commission. I selected the service that would remedy my situation to get rid of my mice issue and I opt for their pest/bug control as well. These services aren’t cheap, but I figured the company has a strong rating and I value my home. The pest control technician came and sprayed and provided 4 small traps for the mice and placed two at the entry way of the attic door and two at the crawl space entrance, instead of strategically placing them as was explained by the inspector that came out. The traps were also smaller then what was described. The 2nd technician arrives the next day, a Saturday, to seal the entry points that we’re identified and tells me that I have opossum and will have to return with a trap on Monday. I asked him how he knew, he said it ran out across my yard and he saw their droppings in the crawl space. Mind you he never entered the crawl space. I mentioned to him the inspector did a thorough evaluation and never mentioned siting any signs of opossum. He said the guy was new on the job. He also shared that they will not be sealing the holes inside the house to manage the mice that are already inside the walls. This was not what was explained to me. He left and promised to return on Monday and would call when he’s on his way. I haven’t heard from him since. However, I did receive a call from the inspector who claims I misunderstood our conversation and that the technician was correct about not replacing the vents and not sealing the interior part of the home. I was very upset on the call and he said he would have his manager call. I’ve yet to hear from the manager.

It appears I was given information to secure the sale, especially since other services were being pushed on me. At this point I don’t trust them and I’ve yet to receive service for the main issue I contacted them for, which was my mice issue. I’m extremely disappointed.

Always timely n effective service.

Easy to get service. Not to happy about the increase in tri- monthly rates, but everything is high. Service individual was helpful and respectful.

Great service!

Everything was very smooth.

Technician was very professional and answered all my questions. Very pleased with service.

David always gives the best service. He is kind and courteous and very professional.

Amazing work and great people.

David Leggett has been our technician for many years and he has always been dependable, efficient and kind, quick to respond to any in-between scheduled appointment needs.

Mr Bailey was very personable and patient while I got our noisy dog out of the way.
He then put ant bait around every place it was needed and gave an explanation of what we should do if we see an ant, i.e. don't smash it, but let it enjoy the poison and carry it back home.
Got everything out side protected and even moved his truck out of the way when my wife came home.
Liked him as our service technician. Professional all the way.

David Leggett does our servicing and was here last week. He is very personable and is concerned that he does a good job, and he does.

It was Mr. Copper Meadows for me. He went over everything so I could understand what was going on. He also explained my situation of the current on goings. It was his customer service that will allow me to recommend TERMINIX to any,and everyone.

Everyone we’ve had come out or talked to on the phone have been so nice and informative. Great service.

Great service - arrived on time & completed the work per contract.

The process was quite confusing there were different people calling and getting in touch and coming from different places without establishing connections with each other.
They will have you sign a contract with full price saying that is all you have to pay now I am getting a WDIR invoice with initially the guy I talked said it was included in the price.
To pay you have to disclose your card info on the phone, I suggest if they can convert in to online and safer way of paying.

It working.

Simon does a great job of servicing our home, inside and out.

The treatment we received from Terminix was pretty effective, but then we needed to be treated again and had a hard time getting them to come out take care of the continued problem.

Great service! Knowledgeable technician and awesome work ethic.

Staff very professional and attentive.

Excellent service 🤗.

The technician was thorough and explained the inspection process to us. He answered all questions and gave us details on upcoming inspections. It was a good experience.

I am happy with Terminix's service.

Good service. Would recommend to anyone.

Yes yes I am more with service & especially how quickly you responded to my problems thank y'all so very much God Bless 🙏❤️❣️.

Customer service on point love the service that I'm getting would highly recommend!! ✌🏽.

Hi there- I believe they are supposed to be coming back to add some ground things but not sure of when this will happen.

Our serviceman was very nice. He was on time and did his job quickly and was very professional.

Daniel Duncan was very professional in every aspect. He was very nice and arrived 10 mins before my appointment time. I like the promptness.

Excellent job.

Everyone is so polite and the service has been on point every time ...
Not seen any "visitors" at all since I started with yal ...
Thank You All.

Daniel Roberts always does a nice job very friendly and kind.

Satisfied.

Friendly gentleman, explained the process and what he’d be doing. Very happy with your employee and the process of protecting my home!

Thanks.

I am very pleased but still see roaches but I know it will take some more visits.

The original service when Jordan came to sign me up was a wonderful experience. Jordan called and texted to inform me that someone canceled and he could come earlier than my scheduled appointment in which I agreed. Jordan was very professional and it was a pleasure to conduct business with him, he was very informative as well. All of this was after meeting Jordan for the first time when he was servicing my Aunts’ home (Sadie Dolly). I inquired of the service for my home and Jordan didn’t hesitate to answer my questions and sign me up. Unfortunately, the day of my initial service was not as memorable I was at my Aunts’ house and received a call from a male Terminix associate whom was not pleasant at all. I thought I heard him say I’m here. I said excuse me, I didn’t understand what you said. He said in a rude tone I’m here now are you coming. I apologized for not being there and said yes I’m on my way I’ll be there in five minutes. Upon my arrive in about four minutes I met a Terminix associate by the name of Simon (I think that’s what he said). He was very unprofessional and I wished at that moment I hadn’t prepaid for the service because I would’ve told him he could leave. He went on to spray the interior and exterior. I didn’t talk much because the lack of Customer Service was evident. I pray that going forward I have a different representative to service my home/property. I do not want this associate to return. I’m sure Terminix has other associates that conduct business professionally with a high level of Customer Service that can service my home/property if Jordan is unavailable. If it wasn’t for this associate, I would’ve given a five star rating. Perhaps the next person would be more professional and I’ll be more than happy to provide a five star rating.

Very good service.

Worked with me to keep pricing affordable.