Terminix of North Carolina

Easy to set up service and have someone visit to inspect and treat our home for pests. Russell was nice and helpful when treating our home once a treatment plan was finalized. Would recommend the service.

Service technician was excellent and the service was professional and efficient!

Terrible.

Dave did our inspection very professional, he did a good job answered all our questions and explained things well, he represents your company very well.

Tech very thorough.

Always great service.

I was impressed with the service that Russell Pitchard provide for me today. He arrived on time, and treated my front and back yard completely and thoroughly.

Your employee shows up goes right to work, is very accommodating and polite.

The guy is very nice.

Thanks.

The process seems to be working. We live in a fairly new home, no issues but we know this service is needed for the long run.

I put my trust in this company since they are a household name. My regrets for using Terminix for moisture barrier services are deep. In my opinion this company is disorganized.

My perception of events is that what was said to me verbally was different than what was in the contract. I attempted to get the discrepancies resolved only to be spoken to in a very disrespectful manner by two different employees. One being a manager.

For instance when asking why I was charged for low clearance twice the response was “The house didn’t get any taller.” When I asked a manager for an itemized invoice so that I could see what I was being charged for, the response was “Frost, Terminix doesn’t do that.” I had to call the general customer service number for corporate in order to not only get invoices sent to me but also to get copies of my contracts. Which in the end there were three. Three contracts for one job.

I have explained that I am willing to pay for the services provided as long as I am not being double billed and if the square footage on my home is corrected. Believe me if this were a matter of a couple hundred dollars I wouldn’t be this upset. But this is a discrepancy of over a 1000 dollars.

While speaking to the gentleman who called on behalf of the Regional manager, I attempted to get a dollar breakdown of what was adjusted. When broaching the subject of the square footage he initially would not give me a dollar amount of what was adjusted off if anything. He went into how the job took so long and how they had to send so many techs, etc. I responded with that’s on Terminix for not planning accordingly. That’s not on me. In the end I was given a number that was adjusted but still approximately 400 dollars higher than if they had corrected the square footage on my home.

In respect to them, I do believe the initial sales rep was inexperienced. He promised that all crawl space openings would be covered. And that was honored at no additional cost to me.

Not to sound petty, additionally, my gate was left wide open after I informed the workers that I was going to feed my dogs and then let them into the backyard to use the bathroom. I checked my gate before going in to tend to my dogs. Then when I went out with my dogs the gate was open. Luckily I didn’t just let them out alone. My Bloodhound is only five months old. She hasn’t been chipped yet. Any dog owners know what kind of disaster this could have led to with that breed.

If I were asked for my advice by a friend considering hiring this company, I would advise be careful. You are one person against a national company if something is amiss. Ask yourself before hiring Terminix “Can I afford an attorney if things don’t go as expected?” If your answer is yes then go for it. If it’s no….well draw your own conclusions from my experience.

Service was great.

Good comprehensive work for a rental home.

Very friendly and professional!

It's ok but I still see alot of roaches.

David was prompt, competent, informative, helpful, polite and friendly on a very hot day. We’re hoping he remains our regular “pest controller.”.

Happy with service.

On time and completed inspection.

Did not provide all the services that was promised.

Bugs still inside home.

Ants are running in bathroom very very fast treatment is not working as well as expected theyare not slow a sick. C ,Wynn.

It was partially done but it working in areas that was done.

Received the free home inspection due to mice issue. The inspector was at my house from 9am and left around 3pm. Presented me with a menu of services I would need, in addition to services I don’t need since they are paid on commission. I selected the service that would remedy my situation to get rid of my mice issue and I opt for their pest/bug control as well. These services aren’t cheap, but I figured the company has a strong rating and I value my home. The pest control technician came and sprayed and provided 4 small traps for the mice and placed two at the entry way of the attic door and two at the crawl space entrance, instead of strategically placing them as was explained by the inspector that came out. The traps were also smaller then what was described. The 2nd technician arrives the next day, a Saturday, to seal the entry points that we’re identified and tells me that I have opossum and will have to return with a trap on Monday. I asked him how he knew, he said it ran out across my yard and he saw their droppings in the crawl space. Mind you he never entered the crawl space. I mentioned to him the inspector did a thorough evaluation and never mentioned siting any signs of opossum. He said the guy was new on the job. He also shared that they will not be sealing the holes inside the house to manage the mice that are already inside the walls. This was not what was explained to me. He left and promised to return on Monday and would call when he’s on his way. I haven’t heard from him since. However, I did receive a call from the inspector who claims I misunderstood our conversation and that the technician was correct about not replacing the vents and not sealing the interior part of the home. I was very upset on the call and he said he would have his manager call. I’ve yet to hear from the manager.

It appears I was given information to secure the sale, especially since other services were being pushed on me. At this point I don’t trust them and I’ve yet to receive service for the main issue I contacted them for, which was my mice issue. I’m extremely disappointed.

Always timely n effective service.

Easy to get service. Not to happy about the increase in tri- monthly rates, but everything is high. Service individual was helpful and respectful.

Great service!

Everything was very smooth.

Technician was very professional and answered all my questions. Very pleased with service.

David always gives the best service. He is kind and courteous and very professional.

Amazing work and great people.

David Leggett has been our technician for many years and he has always been dependable, efficient and kind, quick to respond to any in-between scheduled appointment needs.

Mr Bailey was very personable and patient while I got our noisy dog out of the way.
He then put ant bait around every place it was needed and gave an explanation of what we should do if we see an ant, i.e. don't smash it, but let it enjoy the poison and carry it back home.
Got everything out side protected and even moved his truck out of the way when my wife came home.
Liked him as our service technician. Professional all the way.

David Leggett does our servicing and was here last week. He is very personable and is concerned that he does a good job, and he does.

It was Mr. Copper Meadows for me. He went over everything so I could understand what was going on. He also explained my situation of the current on goings. It was his customer service that will allow me to recommend TERMINIX to any,and everyone.

Everyone we’ve had come out or talked to on the phone have been so nice and informative. Great service.

Great service - arrived on time & completed the work per contract.

The process was quite confusing there were different people calling and getting in touch and coming from different places without establishing connections with each other.
They will have you sign a contract with full price saying that is all you have to pay now I am getting a WDIR invoice with initially the guy I talked said it was included in the price.
To pay you have to disclose your card info on the phone, I suggest if they can convert in to online and safer way of paying.

It working.

Simon does a great job of servicing our home, inside and out.