Terminix of North Carolina

Jason Webb arrives on time, is very professional and friendly. He does a very complete job inside a out.

I received great customer service from Jason Webb. He took action on my request and got the job done efficiently.

Excellent service.

A call before arriving would be good .

I called for an indoor wasp infestation. They basically removed an old inactive outdoor wasp nest, and then swatted a few indoor ones and left after charging me $350. Since then, I’ve been battling wasps every day. They also said it was too early for a nest, but there is definitely a nest somewhere in my attic. I would think they would set traps, fumigate, do something! All the things I have read online about what to do, say hire a professional. I did and they did nothing! They’re only interested in getting a customer on their plans so they can auto-charge you, but they don’t even know how to handle pests. I’ve called and asked to speak with someone other than scheduling. It has been 24 hours and no one has called me back.

Always happy with terminix.

I am a long-term Terminix customer. My service technician is David Leggett. David provides "You First" customer service. He is knowledgeable of proper treatment for various types of insects and other pests that may need attention. I find David very easy to talk to and he is always willing to provide service necessary to keep my home pest free. David is a trustworthy gentleman and a valuable resource for Terminix. I trust him and give him a strong recommendation to all others in need of pest control services.

I was very pleased with the professionalism of Mr. Stephen Ottinger when he can to perform the Terminix service at my home. He let me know what he was spraying for and answered my questions about the service. He was very knowledgeable about his job and company. he was very kind and respectful. I hope he will be the one to continue to service my home. Earnell Purington.

Stephen Ottinger does a great job for me and I greatly appreciate it.

My technician is on, polite. Efficient.

Service was outstanding and I will definitely be doing business with you.

Great.

I’m still having ant issues in my kitchen. I’ve had you guys already out here twice. Just not happy with your service and fixing to cancel and try someone else.

we did not like the service, it not resolve our problem at all.

On Monday 12/23/24 Samuel came to finish the Barrier job. When the job was done the email was sent by Simon. I received a call from a representative the week of 12/20/24. To let me know that the original (12/23/24) date had been changed due no coverage. Thank you for what has been done, please email another complete work order. Thank you.

No... I had cancelled my service over 2 months ago and ya'll still charged me.

They said they would seal a couple of holes and they never did.

Very satisfied with work so far.

I would like for someone to call me regarding my service.

i have ask for copy of my test and they say i have to come all the way to Greenville to get a copy . i am not happy about that having to go 11/2 hour just to pick up a copy when they could just mail to me , it would run them about $00.75 so i am not please.

thank you for your efficiency.

I am satisfied with the quick service arrangement and I believe my problem will be resolved.

I was not contacted prior to inspection. Feed back on humidity?

Easy to set up service and have someone visit to inspect and treat our home for pests. Russell was nice and helpful when treating our home once a treatment plan was finalized. Would recommend the service.

Service technician was excellent and the service was professional and efficient!

Terrible.

Dave did our inspection very professional, he did a good job answered all our questions and explained things well, he represents your company very well.

Tech very thorough.

Always great service.

I was impressed with the service that Russell Pitchard provide for me today. He arrived on time, and treated my front and back yard completely and thoroughly.

Your employee shows up goes right to work, is very accommodating and polite.

The guy is very nice.

Thanks.

The process seems to be working. We live in a fairly new home, no issues but we know this service is needed for the long run.

I put my trust in this company since they are a household name. My regrets for using Terminix for moisture barrier services are deep. In my opinion this company is disorganized.

My perception of events is that what was said to me verbally was different than what was in the contract. I attempted to get the discrepancies resolved only to be spoken to in a very disrespectful manner by two different employees. One being a manager.

For instance when asking why I was charged for low clearance twice the response was “The house didn’t get any taller.” When I asked a manager for an itemized invoice so that I could see what I was being charged for, the response was “Frost, Terminix doesn’t do that.” I had to call the general customer service number for corporate in order to not only get invoices sent to me but also to get copies of my contracts. Which in the end there were three. Three contracts for one job.

I have explained that I am willing to pay for the services provided as long as I am not being double billed and if the square footage on my home is corrected. Believe me if this were a matter of a couple hundred dollars I wouldn’t be this upset. But this is a discrepancy of over a 1000 dollars.

While speaking to the gentleman who called on behalf of the Regional manager, I attempted to get a dollar breakdown of what was adjusted. When broaching the subject of the square footage he initially would not give me a dollar amount of what was adjusted off if anything. He went into how the job took so long and how they had to send so many techs, etc. I responded with that’s on Terminix for not planning accordingly. That’s not on me. In the end I was given a number that was adjusted but still approximately 400 dollars higher than if they had corrected the square footage on my home.

In respect to them, I do believe the initial sales rep was inexperienced. He promised that all crawl space openings would be covered. And that was honored at no additional cost to me.

Not to sound petty, additionally, my gate was left wide open after I informed the workers that I was going to feed my dogs and then let them into the backyard to use the bathroom. I checked my gate before going in to tend to my dogs. Then when I went out with my dogs the gate was open. Luckily I didn’t just let them out alone. My Bloodhound is only five months old. She hasn’t been chipped yet. Any dog owners know what kind of disaster this could have led to with that breed.

If I were asked for my advice by a friend considering hiring this company, I would advise be careful. You are one person against a national company if something is amiss. Ask yourself before hiring Terminix “Can I afford an attorney if things don’t go as expected?” If your answer is yes then go for it. If it’s no….well draw your own conclusions from my experience.

Service was great.

Good comprehensive work for a rental home.

Very friendly and professional!

It's ok but I still see alot of roaches.

David was prompt, competent, informative, helpful, polite and friendly on a very hot day. We’re hoping he remains our regular “pest controller.”.