Terminix of North Carolina

The three stars are an average of sorts of their entire process (6 weeks from inspection to completion).
Five stars for the excellence of the inspection and finding issues from an inspector in the Southern Pines, NC office, and on their subcontractor Bell Cow of Fayetteville who did some of the work.
The gentlemen who replaced my gutters were very nice and finished their work in a timely manner, but broke several branches on a dwarf Japanese Maple in my yard and did not tell me. They did not ensure the gutters did not leak before they left. I found the tree with the broken branches and I checked to ensure the gutters didn’t leak after they left.
One star for the lack of communication on the part of the Southern Pines Terminix office with regard to scheduling subcontractors and for the Fayetteville NC office for calling me three times and sending me a bill well before the work had been completed, despite my contract allowing me to pay in full once the work was completed.
I was told by the Fayetteville office that I would continue to receive these harassing calls until I paid in full because that’s what the “computer did.”
Each of the three times I returned their calls, I explained the situation about starting gutter work, finding fascia board and soffit issues, getting that repaired with their subcontractor Bell Cow, and then having gutter installation rescheduled, but it was only on the third call that I reached someone who actually took the notes about the job and put those notes in my account. I called back the next day to see if the notes were there and she said they were. She “fixed” it so that I would not receive any more calls from the Fayetteville office by calling the Southern Pines office, and I thanked her!
In the six weeks from start to completion, I was only able to reach my local Terminix office in Southern Pines once and I called them quite a few times. The calls ended up being taken by the Fayetteville office.
I think they need a better computer system and they need to allow better communication with local offices and not have all calls be sent to the Fayetteville office.

The service promised by our salesperson Bill was overcharged by $50.00 and then the yard flea spray was not completed. Contacted Bill to correct and he stated a manager would fix and call us. This has not happened.

Fantastic service. Thank You.

Came on the holiday, didn't call or email before the visit. The termites are eating the bench in the front of the house. Nothing has been done to prevent it.

The service was very professional. I could afford any extra work l am disabled Senior citizen.

Not terrible happy with the guy who comes out to spray, please send someone else.

Thank you.

They are alsome.

I did not get a report from the Cabin Creek Farm on 245 Mayfair Rd. Star, NC.

Need the electrician to come and hook up the electricity for the humidifier, it was installed today 5/13. Your workers are informative and leave you with who and what to expect next.

Excellent service.

Great team that did a great job!!! Thanks.

Good service.

You invoicing system is terrible. It describes one cost but includes a running balance on account without explanation and without prepayments made.
I had vapor barrier installed with included debris removal on one contract, but one invoice was for the vapor barrier and a different invoice for the debris removal. None of the invoices described the deposit paid. Additionally the debris removal invoice included the cost of the recent pest control service but did not include that service in the description of the calculation of costs; and that calculation of costs did deduct deposit paid for the vapor barrier installation but this was not in the description. I had to review the contract, look at all the numbers, start adding and subtracting the various numbers in different ways before I could make sense of the amount due.
Finally, your inspection reports also list a cost, thus a customer is sent two separate documents that list costs for a single serive. And is faced with scrutinizing each bill to figure out what is due or wait to receive more documents to see if he is being double billed, and a delay in payment.
All this leads to more delays in payment and my consideration to cancel service. No one wants to go through various documents comparing them to each other, getting out a spread sheet to figure out bills.

Our technician was great! He was prompt, on time, told us everything he was doing and going to do. He had great mannerisms and showed awesome professionalism. Give this guy a raise! 😊.

Excellent service hope that this words as the bugs are the worst.

They did well.

We were not notified that a technician was coming. And little review of the visit.

J was awesome! He answered all my questions and did a fantastic job explaining everything. Professional and knowledgeable!

Good service.

On time. Very professional. Answered all questions.

On time, courteous, and professional.

good work.

Great service. Thank you!

Here on schedule, and check all bait stations.

Very happy with service. Very friendly and hardworking representative.

Terminix is and always has been great for us both in Pennsylvania and North Carolina.

Work quickly to resolve issues.

Very well satisfied with the service.

Unintrusive, quick, pleasant serviceman.

Did not like service and did not cancel service when i requested.

they did the outside but never came in and did the inside like agreed on.

Bryan is Awesome!

I will be happy when I have been send the 18 page contract and an invoice on one page of what I paid for and not have to weed through 12-14 emails, pull out the invoices and add them up myself!

We are still having roach problems.Not as bad,but some still here.We have medical machinery in the house that creates heat,we must be zero bugs.Please help.

I sent in a review but have had no reply.

Need to have tech to spray inside home.

Very happy with our first service.

Always does an excellent job!

Katrina is great. Did everything and very happy wit the service.