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Terminix of Tidewater VirginiaPest ControlSmithfield, VA4.4 · 548 reviews
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4.4 · 548 reviews
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Daniel Hardy
Smithfield, VA
I lack of communication, no one has contacted us like they told us they would.
The job that I was told would be done is only half way done, the insulation in my attic that we were told would be removed is still there, they didn't even try to remove it, just blew insulation on top of it. |
Arlene Wright
Suffolk, VA
Yes I am happy with the service I am receiving.
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Carolyn Williams
Franklin, VA
The service was good and thanks for professional business.
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Sherrill Roberts
Suffolk, VA
So far so good. Everything seems to be done as promised. I have no problems so far.
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Shamika Ellis
Portsmouth, VA
Amazing customer service.
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Octavia Combs
Suffolk, VA
Both terminators who’ve came out have been friendly, professional, and extremely knowledgeable of their job.
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Karen Holt
Smithfield, VA
Very professional and courteous. Good at keeping me informed.
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Mamie Smith
Portsmouth, VA
Mr.Tubbs is a very representable young man i would love to have him working on
my property at all times he very considerate of other thing with in my yard so i thank you being so consierate of my yard. thank you. |
Branda Boughton
Portsmouth, VA
Left review Saturday for Antonio Tubbs great service tech polite kind knowledgeable answered all my questions and very professional.
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Ruth McCall-Miller
Portsmouth, VA
The young man that came to do our termite work was very professional... he was on time... explained what he was going to do very informative...
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Oliver/Chermia Pringle
Suffolk, VA
Everything went well. Thank you.
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Mary ellen Gleason
Carrsville, VA
The gentleman was knowledgeable in answering my questions and explaining, efficient in his service, and pleasant in his service. M. Gleason.
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Cynthia Barnes
Franklin, VA
I am happy with the service. Spray not strong enough.
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Jessica Mckinney
Portsmouth, VA
I recently signed a contract with Terminix. They scheduled an appointment for me without waiting for confirmation from me. The tech came out and sprayed outside the house. I told him on my ring I was not notified that they were coming and I would need him to come out. He sprayed outside anyway so that my first $150 charge would be taken. I called to schedule my inside service and set a time between 6 and 630pm. At 6:45 I had not heard from the tech. I called customer service and I was told it appears he’s running late. I asked if the customer was supposed to be notified that they were late. The agent told me they were supposed to. It is over 30 minutes past the time of my appointment and I have not seen or heard from the technician. There was no text, email or call prior to calling to remind or confirm the appointment. I expected much better service and I am extremely dissatisfied.
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Sally Ford
Suffolk, VA
Well organized and polite young men doing the work.
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Tammy Spencer
Portsmouth , VA
Terminix always provides great service. Never have a problem when needing them to come and spray between visits. Antonio Tubbs was helpful and courteous, and completed my spontaneous request for spraying inside that was not on his list with a smile. Never had had a problem with Terminix!
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Deanna Salmon
Surry, VA
First spray two weeks ago still feeling overwhelmed.
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Ray Henderson
Portsmouth, VA
Antonio Tubbs - great customer service, knowledgeable, and professional. Thank you for your service.
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Harold Wheeler
Carrsville, VA
Not satisfied with service will call your office to explain.
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Matthew/Robin Schroeder
Smithfield, VA
WE still have ants coming into the house. I have had to spray every week.
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David / Denise McAlpine
Suffolk, VA
Jeff is our technician. He is very knowledgeable,professional and thorough when he is servicing our home. We appreciate him.
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Carol & Tom Harry
Suffolk, VA
Good service.
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Antoinette McGeorge
Suffolk, VA
Terminix employees were Very thorough, professional & courteous. Thank you.
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Delores Oliver
Portsmouth, VA
I am giving the technician a 5 star rating. I want him for any future needed service. And, I will recommend Terminix to all of my friends.
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James Metz
Portsmouth, VA
I WAS PLEASED WITH THE SERVICE. HOWEVER, I AM NOT PLEASED WITH THE RESULTS. I
AM STILL DEALING WITH MITES BITING AND STINGING ME, DAY AND AT BEDTIME. PLEASE RECTIFY!ALSO SEE A FEW FLYING INSECTS AND ANTS. |
Shayla Battle
Portsmouth, VA
Did nothing they stated they would and still waiting for a callback from the manager. This company is a ripoff.
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Harold Nelson
Portsmouth, VA
Not very response.
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Dominic Pera
Portsmouth, VA
Good technician, but took a long time to get my report back.
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Rekida Johnson
Suffolk, VA
The service I had was getting rid of roaches after the tech came and treated my house I still saw roaches he came back and retreated my house and adviced me to wait a few weeks to see the results. So I'm somewhat satisfied so I gave y'all 3 stars maybe later I may give you 5 stars.
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Kim Haithcock
Portsmouth, VA
Your service was great once they came. The first day scheduled no one showed up and we did not get a phone call as to why. Second day they were late and again no phone call to let us know they were running behind. We scheduled our day around the visits and felt it was poor communication and poor service follow thru on Terminix side. We called you to see if rep was in an accident or all right. Assured both days rep was coming. We had to call and get service rescheduled. That should have come from you. The rep was polite, very knowlegable, and did his job well.
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Sherman House
Capron, VA
I have had your services for over a year and I have had 2missed treatments and I still am having problems with ants and now roaches.
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Blanche Holliman
Suffolk, VA
He does a good job. Pleased with service provided.
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John Zimmerman
Smithfield, VA
1st class service, great professionals.
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Herman Wilkins
Carrollton, VA
After contacting Terminix and canceling my appointment, I was told that someone would contact me and reschedule my appointment. After waiting for over thirty days and not hearing from anyone, I called and received a new appointment date. The person that came out was thirty minutes early, which was not a problem because I had not been anywhere all day. But if I was out and had returned at the time of my appointment, would he have waited? Also, I have been a customer ever since I had this house built in 1999'. Before the Tech left after his inspection of the inside of my house, I asked him what about the perimeter of the outside? This is when I was told that it was not needed because everything looks good on the inside. I found that very odd because in the past twenty two years both the interior and exterior were checked for damage. Also,in the past I had to call Terminix to have the Tech come back out because he only checked the exterior of the house and not the interior. I do not buy that because by the time you see damage in the inside it could be very costly because of the damage to the outside. I will be looking into this in more detail because for two-hundred plus dollars each year I expect better service. One other thing that I noticed is that no tag was placed on the outside showing that the inspection was done either.
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Matthew Gladden
Portsmouth, VA
good job.
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Tina Chunn
Suffolk, VA
I called to cancel my service only to find out that someone from your office took it upon themselves to reschedule my service without my permission. I SAID I WOULD CALL BACK TO RESCHEDULE. WHO DO Y'ALL THINK YOU ARE TO TRY TO SPEND MY MONEY. VERY VERY UNSATISIFIED CUSTOMER. NOT ONLY DID YOU TAKE IT UPON YOURSELVES TO RESCHEDULE YOU HAD SOMEONE TO COME OUT WHEN NO ONE WAS HOME. PLEASE NO MORE SERVICES NO MORE APPOINTMENTS. NOT PAYING FOR A SERVICE I DIDN'T SCHEDULE. REALLY!!!! REALLY!!!! DISSASIFIED CUSTOMER.
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Ashley Tynes
Portsmouth, VA
Antonio was very knowledgeable and very thorough with our service.
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Bill Cary
Suffolk, VA
I am satisfied with my service. The technician does a good job. I am not satisfied with your handling of phone calls. I have tried to set up on line payments without success. I get put on hold and no one ever answers.
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Attiulshahid Khan
Portsmouth, VA
Ok.
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William A Gwaltney
Smithfield, VA
No. Last inspection report did not say which of my 2 crawl spaces had a moisture reading ab0ve 19%.
One space has a dehumidifier. Your last scheduled inspector did not show up. This was for Thursday 8/4/22 between 5:00 and 6:00 PM. |