Truly Nolen Pest & Termite Control - Miami Beach, FL

Truly Nolen Pest & Termite Control - Miami Beach, FL

Truly Nolen Pest & Termite Control - Miami Beach, FL

Pest Control

Miami Beach, FL

3.9 · 72 reviews
3.9 · 72 reviews

About Truly Nolen Pest & Termite Control - Miami Beach, FL

Location

Miami Beach, FL

Services

Pest Control
Additional Services: Bee & Wasp Control · Lawn Care · Mosquito Control · Ornamental Care · Rodent Control · Termite Control · TIP Insulation · Weed Control

Business Hours

Mon-Fri: 4am-8pm; Sat-Sun: 5am-6pm

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

84

About This Business

Truly Nolen is a family owned pest, termite, rodent and insulation company servicing businesses and homes coast to coast since 1938.

Pest issues are not always a single home issue but more often than not, a neighborhood issue. We work hard in neighborhoods and communities to keep pest pressures down and you and your environment safe and free of pests. Our understanding of pests and their lifecycles allows us to service you in an environmentally responsible way made affordable by serving you and your neighbors.

Truly Nolen is proud of what we do as a company and see pest control as a sign of good housekeeping. We are dedicated to making sure your family and home are proactively protected from pests staying ahead of pest life cycles, stopping them before they multiply.

Truly Nolen's services are backed by a satisfaction guarantee and a 1 Million-Dollar Total Termite Protection Repair Guarantee.

72 Reviews for
Truly Nolen Pest & Termite Control - Miami Beach, FL

What people say about Truly Nolen Pest & Termite Control - Miami Beach, FL
Excellent · 15
Professional · 8
Satisfied · 6
Courteous · 5
Knowledgeable · 5
· Show All
3.9 star average rating (72 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Surfside, FL
Excellent service.
Miami, FL
Excellent attendance.
Business Owner's Reply · 3 months ago (Mar 23)
Mario,

It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you.

Sincerely,
Ginny White
Truly Nolen of America Inc.
Miami Beach, FL
The problem with roaches in my apartment has not been resolve by Truly Nolen after one year of treatment.
Business Owner's Reply · 7 months ago (Dec 10)
Maria Teresa,

I'm so sorry to hear that we didn't meet your expectations in solving your roach problems. Please email me at ginny.white@trulymail.net so that I can research your account and any issues further.

Sincerely,
Ginny White
Truly Nolen of America Inc.
Miami Beach, FL
I called and scheduled termite service on Wednesday, Dec 1 and pest service on Saturday, Dec 4. The pest service seemed ok to me but the termite service did not happen. I called the office to follow up on the termite service and was told that there was something wrong with the email on record for the service and it wasn't set up. Strange that the same info was used for both termites and pests.
We rescheduled the termite service to Weds, Dec 8 from 11:30-1:30 but the representative told me it should be earlier. At 1pm I called to check on progress and was told that the technician would be late, maybe arriving at 2:30pm. So seems I spent two days waiting around for your service to arrive. I was offered the opportunity to reschedule-- but unfortunately I don't have the confidence to give your company another opportunity to perform on time. I decided to get services elsewhere with a company that I used previously, who never seemed to have any scheduling issues. Thank you.
Business Owner's Reply · 7 months ago (Dec 9)
Dominick,

I am very sorry that there were so many difficulties with the scheduling of your termite service. Please email me at ginny.white@trulymail.net so that I can research your account and find someone to look into these issues further.

Sincerely,
Ginny White
Truly Nolen of America Inc.
Miami, FL
I am Very very happy and will not hesitate to recommend you to all of my friends.everything from the beginning to the end was perfect! I want to 😊.
Business Owner's Reply · 7 months ago (Dec 2)
Al,

Thank you so much for your review of your experience with our company! We Truly appreciate your feedback. We are so happy you are satisfied with your service.

Sincerely,
Ginny White
Truly Nolen of America Inc.
Miami Shores, FL
This issue is regarding a termite treatment agreement we signed back in or about 2019.

The initial treatment was never completed when we reached to find out why they explained it was due to staffing.

In June or July of 2020 we received a visit from an employee doing aninspection after I had called of termite dropping. I was told someone would come out to treat the area at the same time I reported that the initial treatment was not completed I was told they would make arrangements to have it done.

A few days later we received a bill for about $400 to continue the service agreement we chose not to pay until the initial treatment was completed.

Instead the service agreement was terminated for non payment. We refused to pay until initial treatment was concluded.

In late May early June a Juan inspector from truly visited the house and the matter was explained. He seemed somewhat disinterested and exhibited a condescending and dismissive demeanor. He stated he would follow up with me and wrote it on his calendar. On the day of the schedule call I noticed a missed call from a Juan at about 8:00 pm. I was not expecting him to call so late he stated he would call by end of evening. I tried returning the call left messages and no reply. Then on several occasions I called and asked to speak with a manager none was available. Then one day I was told my message would be given to the manager of the location but I cannot recall her name at this moment. I have told customer service having attorneys in my family it will not be difficult to retain a lawyer for breach of contract and misrepresentation. To date my service agreement remains closed. We will gladly pay the balance to bring the agreement current but we will not knowing that the initial treatment was never done.

I hope you are able to resolve this matter.

Regards
Sandy and Dino Detrick.
Business Owner's Reply · 7 months ago (Nov 29)
Dino and Sandy,

I am very sorry that there were so many difficulties with your termite service. Please email me at ginny.white@trulymail.net so that I can research your account and find someone to look into these issues further.

Sincerely,
Ginny White
Truly Nolen of America Inc.


Sunny Isles Beach, FL
Very happy with your first service.
Business Owner's Reply · 8 months ago (Nov 4)
Rolando,

It's a pleasure to receive your approval and hear you have been satisfied with your first service. Thank you.

Sincerely,
Ginny White
Truly Nolen of America Inc.
North Miami, FL
I was treaded very poorly by my agent. He refuses to return my calls or texts. My termite dropping issue never slowed down mad every time I reached out I was just ignored. My renewal came up and I paid the renewal and I reached out again and he came by and inspected the termite dropping area and told me that he would show up by the end of July for treatment and he never showed up again. Is this the way your company treats its client? Based on my experience with him, he is just hungry to get a
Contract signed and then your client is on his own. I would appreciate some help please.
ALEX AKBARIN 305/915-2269.
Business Owner's Reply · 10 months ago (Sep 23)
Alex,

I am very sorry that there were so many difficulties with your termite service. Please email me at ginny.white@trulymail.net so that I can research your account and find someone to look into these issues further.

Sincerely,
Ginny White
Truly Nolen of America Inc.
Miami Shores, FL
Bad local customer service, bad reply time . Still have ants spiders in the hose, I think more than before.
Business Owner's Reply · 10 months ago (Aug 30)
Joaquin,
Thank you for your feedback. We strive to provide unsurpassed quality service and based on your comment, it sounds like we missed the mark. Please email me at info@trulymail.net so we can discuss this and resolve the issue. Thank you.
Sincerely,
Chris B.
Truly Nolen of America, Inc.
Miami Beach, FL
SINCE IT IS AN APARTMENT BUILDING I HAD ASKED FOR ANOTICE TO BE PUT ON THE MAILBOXMFOR ALL
TENANTS TO SEE. FOR THE FIRST SPRAY ONLY 5 OUT OF 12 APARTMENTS WERE DONE. PLEASE LET PEOPLE KWOE,
IN MY PRIOR DEALINGS WITH Truly NoLEN IT WAS DONE AND IT WAS ACERTAIN DAY EX. 3RD THURDAY OF EACH MONTH. PLEASE TRY DOING THAT.
Business Owner's Reply · 11 months ago (Aug 24)
Sara,
Thank you for your feedback. I am sorry to hear about your experience, it sounds like we did not live up to your expectations. If you don't mind, please reach out to me at info@trulymail.net so I can learn more. Thank you.
Sincerely,
Chris B
Miami, FL
I would prefer to speak with a person so that the public does not have to see this. Hopfullly my issue will get resolved thank you.
Business Owner's Reply · A year ago (Jun 15, 2021)
Shelly,

I'm so sorry to hear that we didn't meet your expectations. Please email me at ginny.white@trulymail.net so that I can research your account and any issues further.

Sincerely,
Ginny White
Truly Nolen of America Inc.

Miami, FL
Excellent Service from everyone involved!
North Miami, FL
Very polite and informative representative. So far, so good. Thank you.
North Miami, FL
2065 NE 121 Road, Miami, 33181, the truly nolen guy spent barely 15 minutes at my 2,300 square fts house, he didn't spray the sewer system and my terrace, which by the way is 6 fts near my terrace, roaches and ants are still living as never happened. What a Tramp!! If I knew the poor service I´ll never hire an annual subscription. Juan Castro is my executive. I´ll try to cancel this service.
Miami, FL
Very unhappy! I m still have ants.
Golden Beach, FL
Excellent service. Marc and Lance came to our residence and compared the Truly Nolen system against the spiked method of baiting/protection. Very thorough. We felt like they care about our property rather than acting as a salesman trying to get their next deal. Very satisfied.
Miami, FL
Orestes is the best!! He knows he work..
Miami Beach, FL
Your rep, Rusty is pleasant to deal with. However, my ongoing roach problem hasn't been addressed adequately.
North Miami, FL
I'm very happy with Truly Nolen services.
Miami, FL
These guys are very responsive. I was able to get an inspection the next day, and the Cockroach service began soon after. Our tenant was able to coordinate treatments around their schedule, and really liked being informed directly and have the technicians phone number. It was useful to get a report of what was found and recommended treatments, and a schedule of the solution.
Miami Beach, FL
Every week I kill like 4 to 5 big roaches into my home. I’m very disappointed.
5233 Alton rd MB.
Miami Beach, FL
We are happy with your services, namely with both technicians, Antonio B., and "Rusty". They are very professional, curteous, always on time, and most importantly : WE HAVE NO BUGS !
Miami Beach, FL
Truly Nolen is the best!
Antonio knows his customers and his expertise is excellent. He provides outstanding customer service and always follows up to make certain all pest problems are exterminated! He gets results and as his customer I can have confidence that my home is pest free.
cathi graham.
Miami, FL
Everything just perfect. Excellent service.
North Miami, FL
Courteous, knowledgeable. Did a good job.
Miami Shores, FL
i want to terminate my contract.
North Miami Beach, FL
Very happy, the tech is very professional and very knowledgeable. He is the best that has serviced my yard in all the years that Truly Nolan has serviced my yard. He is honest and forthright. He deserves praise and a raise. There are not too many service providers today that exemplify his integrity. Truly Nolan is very Blessed to have such an employee.
Surfside, FL
My pest control monthly man is the greatest. One two three in the house out of the house and NO BUGS OR ANYTHING HANGING AROUND. tHE OUTSIDE IS ALSO GREAT.

Thank you.
North Miami, FL
I have left several messages for the new GM in my area. The old one, a female who lasted less than six months did not resolve the holes drilled into my ceiling to stop termites.

As I stated before, your pest control team is great but your termite team is THE WORST!

I told the former manager I would cancel my service if the ceilings were not fixed. Your call center was informed of this point as well.

Call me to resolve. I will not be renewing any services for 2020.
Miami Beach, FL
Excellent. Both guys that came to my unit did a good job.
Miami, FL
Excellent Service!
Miami, FL
Actually I am very disappointed !!!! I called about 3 wks ago to schedule an appointment for termite service. I was given the appointment for May 5. It is close to 1 month from the day I called.This is unacceptable!!!!
In the mean time I have termites flying all over my home inside and outside. I called GIL the manager of the North Miami branch, who told me he will try to reschedule my service earlier, so far I did not get any call( and truthfully I do not expect to get a call). I am a Customer of Truly Nolen for so many years in 3 services: Termites, pest and rodents. I will consider very seriously to change all the services with another company.
Miami Beach, FL
First of all, my name is not Marppi. It's Martti.
Since Monday I have never seen so much or so many roaches around my apartment. The number of sights has more than doubled. I wonder what's going on here? Looks like the spraying did not kill them at all but invigorated them. Please, help.
Golden Beach, FL
All is great.
Aventura, FL
I am very satisfied. Thank you.
Miami Beach, FL
service has been fine.
North Miami Beach, FL
Excellent and prompt service!
Miami Beach, FL
Constantly reappearances of ants and termites droopings.
Miami, FL
The service from both the rep, Marc, and the technician were great. They were patient with me, provided great customer service, and provided great information and service to my apartment.
North Miami, FL
Ivan, our technician, always works hard to meet the needs of the customers and more importantly the needs of the landscaping. He is outstanding and an exceptional ambassador for Truly Nolen... I hope, he is appreciated and properly compensated!