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Truly Nolen Pest & Termite ControlPest ControlOpa Locka, FL4.3 · 222 reviews
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4.3 · 222 reviews
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Nili Gut
Miami Beach, FL
Big are still coming back 2 days later.
Business Owner's Reply · 10 days ago (Sep 3)
Nili,
I am sorry to hear you are still having problems. In looking at your account I see you have a service scheduled for Monday 9/8. If you call the branch they might be able to set you up for something sooner. Sincerely, Ginny White Truly Nolen of America Inc. |
Insomniac Events
Miami, FL
Great customer attention from Maira. She does her job with great detail and care.
Business Owner's Reply · 10 days ago (Sep 2)
Insomniac Events,
Thank you so much for your review of your experience with Maira We Truly appreciate your feedback. We are so happy you are satisfied with your service. Sincerely, Ginny White Truly Nolen of America Inc. |
Vilma Biaggi
Miami Beach, FL
Never showed up for service
Two consecutive visits were missed and falsely reported as done! Proven by our cámaras they never came.
Business Owner's Reply · 22 days ago (Aug 22)
Vilma,
I am sorry you are having so much trouble with the scheduling of your appointment. What you describe is not consistent with our goal of providing unsurpassed quality service at all times. Your feedback is critical to our success. From looking at your account it looks like your initial service was done on 7/25. Then I believe you are saying the service of 8/21 was actually not done . I will forward your review to the operations manager. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Cathy Graham
Miami Beach, FL
Service was great!
Business Owner's Reply · 24 days ago (Aug 20)
Cathy,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Afi Duke
North Miami, FL
Have not followed up. There are still roaches in the bathroom.
Business Owner's Reply · A month ago (Aug 18)
Afi,
I am sorry we have not met your expectations. In looking at your account I do see where you have a follow up appointment on 8/20. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Christopher Sercle
Opa-Locka, FL
Hello there was a confusion early on my wife answer the survey thinking Mr. Paul service was a onetime treatment. She did not know it was a recurring service.
Business Owner's Reply · A month ago (Aug 1)
Christopher,
I am sorry that there was confusion on the type of service you have. With the type of pest you have you would need more than 1 service. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Jesse Capote
Miami Beach, FL
On time and responsive.
Business Owner's Reply · 2 months ago (Jul 25)
Jesse,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Dale Pottinger
North Miami Beach, FL
Professional customer service and I’m very pleased that I selected Truly Nolen.
Business Owner's Reply · 2 months ago (Jul 25)
Dale,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Greg Fields
Miami, FL
Very professional and friendly service. I've been a Truly Nolen customer for 30 yeas.
Business Owner's Reply · 2 months ago (Jul 22)
Greg,
Thank you so much for your wonderful review of your experience with our company. We TRULY appreciate your feedback as well as having you as a long-standing member of the Truly Nolen family! Sincerely, Ginny White Truly Nolen of America Inc. |
Kim Blake-Orange
Miami, FL
Happy with the service Truly has provided.
Business Owner's Reply · 2 months ago (Jul 16)
Kim,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Charles Johnson
Miami, FL
I still have Bed Bugs.
Business Owner's Reply · 2 months ago (Jul 14)
Charles,
I am sorry to hear you are having problems with your pest control service. Your operations manager has been notified, stating that you nee an additional service. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Michelle Shemesh
Miami, FL
Paul is a gem! Always so helpful, reliable and knowledgeable!
Business Owner's Reply · 2 months ago (Jul 10)
Michelle,
Thank you so much for taking the time to write such a wonderful 5-star review about Paul! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Laura Troitino
Miami, FL
raul was able to provide suggestions to ensure a cleaner environment inside and outside my house. he was professional and friendly. he finished the service quickly.
Business Owner's Reply · 2 months ago (Jul 7)
Laura,
Thank you so much for taking the time to write such a wonderful 5-star review about Raul! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Olga Sanchez
Opa-locka, FL
I like the services with the person who work on mu yard yes.
Business Owner's Reply · 3 months ago (Jun 19)
Olga,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Ben Horin
Miami, FL
Agent Christina is highly professional and cordial.
Business Owner's Reply · 3 months ago (Jun 16)
Ben,
Thank you so much for your review of your experience with Christina! We Truly appreciate your feedback. We are so happy you are satisfied with your service. Sincerely, Ginny White Truly Nolen of America Inc. |
Island Place at Bay Harbor
Bay Harbor Islands, FL
Christina Cordovez is very knowledgeable and provided excellent customer service.
Business Owner's Reply · 3 months ago (Jun 12)
Island Place at Bay Harbor,
Thank you so much for taking the time to write such a wonderful 5-star review about Christina! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
1100 Biscayne Opco LLC
Miami, FL
Happy with service so far! Hopefully we get the building under control.
Business Owner's Reply · 3 months ago (Jun 11)
1100 Biscayne Opco LLC,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Gloria Apts
Miami Beach, FL
James was excellent!!
Business Owner's Reply · 3 months ago (Jun 6)
Gloria,
It's wonderful reading your comment about your technician, James. Thank you for the 5 stars. Sincerely, Ginny White Truly Nolen of America Inc. |
Jose Lima
North Miami, FL
Excellent customer service. Christina C. is very professional and we are so grateful for the care and attention she provides.
Business Owner's Reply · 3 months ago (Jun 5)
Jose,
Thank you so much for your kind words and review about your experience with Christina. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Mt Olive Primitive Church
Miami, FL
Everything was great and very professional.
Business Owner's Reply · 3 months ago (Jun 3)
Mt Olive Primitive Church,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Manon Foisy
Miami, FL
Christina Cordovez went beyond my expections. We had called because we thought that we had termites in our kitchen. She quickly identified that they were carpenter ants. We needed to leave for a vacation today and did not want to leave our condo with ants crawling all over our place. Christina got in touch with dispatch and was able to get our regular insect exterminator, Frank to come over in the afternoon so that we did not have to leave with an house infested with ants. Frank came withing a few hours after our calls and sprayed where the ants were coming from. Thank you both to Christina and Frank.
Business Owner's Reply · 3 months ago (Jun 2)
Manon,
Thank you so much for taking the time to write such a wonderful 5-star review about Christina and Frank! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Angela Cox
Miami Gardens, FL
Professional.
Business Owner's Reply · 4 months ago (May 27)
Angela,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Betty Bassan
Miami, FL
Christina and Abel came to treat my kick out spots in 2 rooms. They were professional and no nice. They came at the time promised. Thank you Christina and Abel!
Business Owner's Reply · 4 months ago (May 23)
Betty,
Thank you so much for taking the time to write such a wonderful 5-star review about Christina and Abel! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Roberto Baca
Miami Shores, FL
Good service.
Business Owner's Reply · 4 months ago (May 23)
Roberto,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Alan & Sarina Hirsch
Miami, FL
Cynthia was on time and explained procedure to us.She was very professional and courtiers. You are lucky to have her as your representative.
Business Owner's Reply · 4 months ago (May 22)
Alan & Sarina,
Thank you so much for taking the time to write such a wonderful 5-star review about Cynthia! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Joseph Szucs
Miami Shores, FL
Christina and Jordan always answer our questions explaining the process. They are courteous and on time.
Business Owner's Reply · 4 months ago (May 21)
Joseph,
Thank you so much for your kind words and review about your experience with Christina and Jordan. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Helen Mendel
Miami Shores, FL
Paul did an excellent job.
Business Owner's Reply · 4 months ago (May 21)
Helen,
Thank you so much for your kind words and review about your experience with Paul. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Ashok Patel
Miami, FL
Professional inspection by Christine
Very Knowledgeable.
Business Owner's Reply · 4 months ago (May 12)
Ashok,
Thank you so much for taking the time to tell us about your experience with Christina. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family! Sincerely, Ginny White Truly Nolen of America Inc. |
Magnum Marine
Miami, FL
Christina arrived at the time she said she would but, I was upset as I asked for a treatment because there were very live and many termites eating our baseboards in the main office area. She advised that procedure is to inspect and report findings and then a treatment plan is scheduled. After this she got right to work inspecting the property and taking pictures of our issues. I also had a client come in the same morning who has an issue with termites in his yacht and she did not hesitate to take measurements and pass on the information to the proper person to get this quoted for us. She was fast, efficient and very professional. Thank you Christina!
Business Owner's Reply · 5 months ago (Apr 28)
Magnum Marine,
It's a pleasure to receive your approval and hear your satisfaction with Christina's work. Thank you for allowing Truly Nolen to provide you with satisfactory service. Sincerely, Ginny White Truly Nolen of America Inc. |
Sandra Stubbs
Miami, FL
Yes, we were please with service we received. Every thing was clearly explained and the information provided was very helpful.
Business Owner's Reply · 5 months ago (Apr 28)
Sandra,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Constance Jones
Opa Locka, FL
My lawn was beautiful until it was over sprayed last year with chemicals that was supposed to kill weeds. I'm still not satisfied with the way my lawn appears patches of grass burned not only front yard but back yard as well. Truly Nolen how much longer must I, CONTINUE WITH THIS PROBLEM.
Business Owner's Reply · 5 months ago (Apr 24)
Constance,
I am very sorry that there were so many difficulties with your lawn service. In looking at your account I see where you have an appointment on 4/28 regarding your issues. Your feedback is critical to our success. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Mark Rudolph
Miami, FL
It's a hit-or-miss service. It depends on who you get. Phone scheduling is poor. Termite piles need two appointments: one to see the pile (you already know it's termites) and one to treat it. Each is at least two weeks apart. It's a waste of time! Appointments are cancelled without notice. The people who spray are fine. Yearly inspections are random. Some look at everything, and some barely glance under beds/sofas or in closets.
Business Owner's Reply · 5 months ago (Apr 23)
Mark,
I am sorry to hear that you are having difficulty communicating with the branch and getting the scheduling of your appointments done. Your review has been sent to the branch. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Henrik Larsen
Hallandale Beach, FL
very friendly and service minded...
Business Owner's Reply · 5 months ago (Apr 22)
Henrik,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Alvin Forbing
North Miami Beach, FL
Yes we are working on riding the apartment of all roaches
Every day I see less and less of them Crew very friendly.
Business Owner's Reply · 5 months ago (Apr 21)
Alvin,
We sincerely appreciate your kind words and review! We couldn't be happier to hear that you are satisfied with the progress of your service! We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family! Sincerely, Ginny White Truly Nolen of America Inc. |
Angel Tamargo
Hialeah, FL
Your fumigation is very good, but your customer service is lousy.
Business Owner's Reply · 5 months ago (Apr 21)
Angel,
I'm so sorry to hear that we didn't meet your expectations regarding customer service. Your feedback is critical to our success. I have sent the branch manager a copy of your review. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Jodi Pascal
Miami, FL
Excellent inspection.
Business Owner's Reply · 5 months ago (Apr 15)
Jodi,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Betty McCoy
North Miami, FL
The inspector was very knowledgeable and pointed out some problems.
Business Owner's Reply · 5 months ago (Apr 9)
Betty,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Derek Viana
Miami, FL
Very good customer service care and good prices backed up guarantee.
Business Owner's Reply · 5 months ago (Apr 7)
Derek,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Maribel Cruz
Hialeah, FL
We were very pleased with Abel's service. He was knowledgeable, professional and worked efficiently.
Business Owner's Reply · 5 months ago (Apr 3)
Maribel,
Thank you so much for taking the time to write such a wonderful 5-star review about Abel! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Thamer Azule-Wright
North Miami, FL
Above the top service received from technician Paul! I was having issues with some insects and he even gave me tips on how to avoid/take care of the issues. I give 10 stars!!!
Business Owner's Reply · 6 months ago (Mar 26)
Thamer,
Thank you so much for taking the time to write such a wonderful 5-star review about Paul! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |