Viking Pest Control

Subject: Appreciation for Excellent Extermination Service

I am writing to express my sincere gratitude to Tim for the outstanding service you provided in exterminating my home. Your professionalism, thoroughness, and dedication were truly impressive.

I especially appreciated the time you took to educate me on the best practices for preventing future infestations. Your attention to detail and willingness to ensure every inch of the house was treated were commendable.

Thank you again for your excellent service. I will certainly recommend your services to anyone in need of pest control.

Spoke with John at Viking and he fixed my billing problem within minutes. And I appreciate his help.

Just has Curtis Perkins here. He was extremely helpful and knowledgeable and professional. Thank you.

Tom Hoppe was the technician who came to my home to tackle a very bad ant problem.
These microscopic invaders were everywhere. He was very professional and knowledgeable. He explained the bait he was using and told me what to look out for during the baiting phase.
I would like Tom to be my regular technician. I think that having the same tech assigned would be a good idea because he is familiar with the home and he knows what needs to be done and what he has done in the past.

your service is always excellent and your servicemen are absolute professionals and gentlemen!

I had Curtis Perkins stop by and give me an estimate. I signed the contract that day and, after being unable to schedule a tech get to treat my house until the following week, Curtis came himself and did the work two days later.

He is an asset for the company who seems to genuinely care for his customers. I highly recommend Curtis!

Thank you for treating my Mom’s Stink bugs She cant stand em
The Tech that came to our house was very polite chatted for a while and then went around the entire house
Thanks again.

We had the pleasure of having Curtis Perkins complete our service. He was so pleasant to work with and really knows and enjoys his job. I haven't seen any bugs since the treatment and I am sure they will stay away.He reassured me there would be no issues with my pets and out my mind at ease they would be safe. The price point was very good and very reasonable. I look forward to having my house safe from creepy crawlers in the future :)

After my service, I started having more ants in my house then normal after service. I messaged through the website for assistance and gave them my contact info and they said I would be contacted the next day. I got a call from the new customer help center. Apparently the 24/7 chat person did not relay any of my information besides my phone number and said I was a prospective customer. When I reexplained the situation to the person, I was told I would receive a call from the scheduling department to come back out. I never heard back regarding the situation. The technicians are generally pretty good, but after this customer service experience I am strong considering canceling my service.

I was not pleased with the first technician who came on Wednesday and said he could not get into the community because there was no one there with my name. I have lived in Four Seasons for 6 years Viking has been my pest control for over 2 years the men have been getting in with no problem. It is a gated community and you enter on Rt 33. The next day was fine no problem.

The technician went above and beyond- found wasps and dealt with them.

I was very pleased with the technician's thorough attention to all the issues I asked him to address.

We have never had any problems with insect since we started with Viking...They always respond additionally if needed above and beyond the contract ...Thanks!

We found your representative professional ,knowledgable and very proactive . He recommended the service that we needed and no add ons or extras!

Our tech is always very friendly and efficient, we have had no pest issues.

Curtis was STELLAR !!! Friendly and Knowledgeable...He is a asset to your company...Very Very pleased with your Service ...If I ever need additional service I will be requesting Curtis again... Thank you.

I have been very happy with tech and service and had not seen a roach in months until the past 2 weeks. I have had to kill dozens and seems to be getting worse by the day. I need a tech to come out asap for a respray and do NOT want to pay a service call. I will await a prompt response.

Yes I am happy with your service. The techs that come out are, friendly, professional , answer my question.

Why do you come right before it rains? It only makes me have to call you back for a retreat which adds to more chemicals in the ground.. very frustrating and frankly a waste of time.

Always on time courteous and friendly.Thanks got your service.

This last service representative was very knowledgeable and conscientious about doing a good and thorough job. I must say, however, the level of quality of Viking's service reps is inconsistent. I am not entirely happy with the company regarding the fact that I have rarely seen the same representative doing the work at my home from one month to the next. Each and every time, a new service person shows up, requiring me to go over the routine and layout of my home, and what the rep is supposed to do.

In the early days of Viking, I would realize the same service representative from one month to the next, so he always knew the layout of my home and my expectations, and what was important to the specific pest control and challenges of my home. It appears those days are over for whatever reason, whether it is service representative turnover or just the way they do business.

I have used Viking over ten years and it's a pleasure doing my needs with those pesty bugs with Viking.

I wish I knew ahead of time that my house was being serviced also the door hangar left by technician stated I would receive a full report sent to my email address never received it Rankin 36 Mount Lane Toms River nr1850@aol.com.

Prompt reliable service.

Curtis was the man! Very professional and passionate about his job.

Curtis Perkins is my Representative. He was punctual, professional and friendly. He explained my choices of services in a friendly professional manner. I am very happy with my experience with Curtis.
Thank you, Andrea.

CURTIS IS THE BEST. THIS IS THE 2ND TIME WE HAVE HAD CURTIS. HE IS EXTREMELY KNOWLEDGEABLE AND VERY CORDIAL. HE GOES OUT OF THE TO EXPLAIN THE JOB AND TO MAKE SURE THE CUSTOMER IS SATISFIED.

JOB WELL DONE.
STILL NO RECEIPT FOR
THE COMPLETED SERVICE.

Technician was one and a half hour late for the appointment. Still see problem two days later, was not told that it would take 10-15 days by the tech when he sold us the coverage. Not satisfied with the service.

Yes I was very happy with the technician, he was very knowledgeable, and efficient.

Curtis,
Very Friendly, knowledgeable, Not pushy at all, I feel working with Viking will resolve our pest issues.

Great service by TJ at our home in Ocean county. Had some odorless ants that were annoying and within 2 days of treatment, they were gone! Can’t ask for me than that!

I am very pleased with the service I have received from Viking.
Andrew Harrison was professional and courteous and was able to answer all my questions.

I was very satisfied. Thank u.

I am a new customer who contacted you for carpenter ant treatment at my home in Millstone Township. Your inspector Steve Gunneson came to my home on June 24, 2019 to evaluate the carpenter ant problem we discovered as a flooring contractor was removing surface hardwood to replace with porcelain tile. The contractor told us that he would delay the install until a professional exterminator could evaluate the condition. The front entry and two adjoining closets on the front face of my home had a moderate - certainly not a severe infestation - ant problem. Mr Gunneson inspected this area as well as the basement underneath, then circled the house to make a full inspection. His recommendation was that a one time treatment would alleviate our problem.

On July 27, a service technician came to our home to treat with a pesticide called Fipronil according to the invoice, order # 16532500. My wife greeted the service technician and kept detailed notes of his visit and treatment activity. If the treatment produced the expected remediation, I would probably just provide a happy public review and not waste my time writing this internal review.

It is now July 14 and carpenter ants continue to crawl across our newly installed floor. I have photos of a typical morning where we usually see 2-3 ants crawling around before we kill them. This is not the outcome we expected. Even worse, we are beginning to see ants on the second floor of our home. One positive result of the treatment: our wood deck on the rear face of our house has clearly shown a big decrease in ant activity, so we believe that around this area the compound was applied, and is effective. However, we called Viking specifically for the area on the front face of our house to fix an issue where our contractor was working, and we do not see any relief here.

From a customer perspective, we see the following specific weaknesses in the service:

1. Invoice details that a 0.25 gallon, or 1 quart, of solution was applied to windows an foundation around my house. How is it possible that 1 quart of material could be evenly applied around a property of my size? Does not make sense. It took the service technician less than 5 minutes to do this application. Incredibly, he did not appear to be briefed on where the alleviation was needed most, did not treat any windows as far as we could tell.

2. The front face of my home, where the major problem is, is slightly obstructed by bushes. How are we to believe that the technician accessed this area with sufficient pesticide?

3. Cost of treatment: I provided Mr. Gunneson with a $50 new customer treatment coupon, that was supposedly applied to our treatment invoice. Somehow we still paid more for a one time service call ($318) than other NJ exterminators suggested for carpenter ant treatment. Are we to believe that your service is really $349 and not $299? No way for us to know - you are far from transparent in this regard.

Again, if we saw the relief promised by your inspector, I would not be spending time writing to you about unsatisfactory results. Please read my evaluation carefully and respond to me about my points of concern. I have no problem with another service call if you think this is required. For now, I would prefer to withhold any star rating here or on a public website until you have a response. Unfortunately, this site forces me to rate before you have had a chance to respond. I will be happy to re-rate if Viking wishes to look at how my problem was managed and can suggest a solution. Thank you.

Paul Mann
32 Robbins Road
Clarksburg, NJ 08510.

Curtis Perkins is an excellent representative of your company. I have a mice infestation, and felt calm as soon as Curtis arrived. His 35 years of experience and pleasant personality showed in his work and presence.

The exterminator Who did the application was very nice and he Solved our carpenter bee problem. Its over a month later and I haven't seen any. GOOD JOB!!!!!!

Knowledgeable, not pushing and very accommodating.

I was disappointed with the service. My outside deck is still full of ants & bugs.
I need a followup as soon as possible.
Thank You.

Thank you Viking! Fast service, professional, and knowledgeable. Highly recommend!