Ms. Waters, thank you for your kind words about our company. We value all of our customers and we do offer a discount in the summer after a customer has utilized our service for the first time. You were a first time customer when we cleaned your area rugs and when we went to your home several days later to clean on location carpet your total was a minimum service fee and therefore, we can't apply a discount to that. We look forward to servicing your carpet, area rugs, upholstery, tile and drapery cleaning needs in the future.
Best Regards
Michael Sr.
Pres.