Home Paramount

The service was excellent and professional
Thanks.

Just contracted with Home Paramount for pest control service. Very happy with the service we have received. The representative and technicians were very knowledgable and helpful. Service was performed quickly and efficiently.

Outstanding services and very professional. Highly recommended.

Work has been good, but communication about project schedules, when the crews will be on site, and how long the work will take could stand some improvement. People have to take off work and adjust their schedules, which is hard to do if you don't know what to expect.

As always, the service is great.

All seems good so far !

Prompt, courteous, on time and thorough.

I was home. Would appreciate your being on the property but had some questions. Your technicians should knock on door when he visits. Your company is doing well anyways.

Yes very satisfied thanks.

great work.

Very good technician.

Great Job! very friendly and helpful.

March 16, 2022

Am I happy with your service?... you're kidding, right?

I have vinyl siding damage (stained) due to a wasp treatment in November 2021. I have made phone calls to Paramount, but other than picture taking, NO actions have been taken to resolve this issue. I'm told Ron H. (the then manager who applied the treatment) is not longer with Paramount.

I recently visited the local office on Monday, Feb. 28, 2022 and spoke with Jennifer Lansing and Lindsay Funderburg (Alan Triplett was also there). A few days later on Thursday March 3, JR (your technician) came out and took pictures. I even gave him a piece of scrap siding as a sample.

That was almost two weeks ago and HEY! guess what - still nothing. No emails, no phone call updates, nothing.

Check your phone records and you'll find in an earlier conversation I set a deadline of March 1, 2022 to have this resolved.

Ever since last November, I *thought* I was being ignored. Now you've proven it.

NOTE: If I have to have the siding company repair the damage, I WILL expect Paramount to pay for it, or else we'll let the Judge decide.

IF THIS IS NOT RESOLVED BY APRIL 16 (30 days) I WILL PROCEED AS STATED ABOVE.

- Keith Charnesky

P.S. As noted in your email: "Your review may be published on the Home Paramount website." Yes, please do.

I have been a long time fan of Home Paramount. I have worked with them for many years at many properties. I have seen them tackle huge infestations and handle regular service with professionalism. This past year has been a disaster. The change over in employees and supervisors is never ending. One week I am talking to an area supervisor and next week they are gone. I also never know if someone is going to show up on our regular service day. It has happened when no one shows up, write or calls! We have been treating the same vacant apartment since July and still cant get rid of the infestation. I suspect its because I caught the tech putting water in his sprayer when he ran out of chemicals. We are currently accepting bids from other companies.

Technicians who come into my house are always efficient and respectful.

Happy so far.

I was about to leave for an appointment but I have had this technician before and have always been satisfied with his attention to my pest control needs.

Arrived on-time and was courteous and efficient. Thank you!

Service Tech was courteous and knowledgeable and professional.

So far the ant issue that we have had hasn’t been cleared up yet? How long does it take for the treatment to work? The tech was very friendly and informative!

I am not particularly happy with service since ants continue to invade our home on a regularly basis. Am thinking about canceling service if situation doesn't improve.

Very thorough and professional service. They really know what they're doing!

Especially pleased now that we have Nick back as our technician. Have always found him to be particularly responsive, helpful, pleasant and diligent.Judy Wood.

Great service, friendly team!

I am in AZ so until I can travel I cannot check your work.four stars.

I would like to stop it for a while. Then I will call you when to start it up again. Mr Edwards. Satisfied, but would like to stop for a while.

I am very unhappy with your service of $4030.00 I was told that the water problem in the crawl space under the Sun room was extremely wet and a new plastic sheet was need to put on the dirt floor. Also, I was told that the insulation was wet and needed to be replaced. I got down on my knees and looked in the crawl space. I noticed There is no way of replacing the insulation since it is sealed up under plywood. I would liked to know why I was told that the insulation was wet and had to be replaced. Also, I was told by your two inspectors that the job would take a day to do. It took 3 hours. Probably because no insulation needed to be replaced. I feel an adjustment in the cost is needed based on the insulation problem.

Generally I was really happy with the service I received, except for the insulation debris that was left in my driveway, and since it was raining the day it was installed, ended up sticking like concrete to my driveway and walkway. I have no idea how long it will take to remove it.

I am notat all happy with the manager. I left the messages with secretary many times and the manager never calls. that is how they treat their customers-- very unhappy customer.

The services offered are quite effective. We have used the attic insulation,the subterranean termite control system, the mouse bait traps and the quarterly service contract. We have had some ant problems and the treatments, when done properly, work well. We have found over the years that the effectiveness of the products depends to a large extent on how good the technician is. We have had a few that are excellent, most however, look around and then don't really do much. I have had to go back from time to time to treat things myself because the technician either overlooked treatment or did not want to do it. We have asked to have a small crawl space treated that I get into frequently to get some things we store there and the technicians have put in a couple of bait traps as far as they could reach, but have not gone in to the crawl space to treat it thoroughly leaving us with a problem still. We have had a couple of technicians who are very knowledgeable treat our ant problem. Others have come, looked it over and not really done anything. We are currently evaluating the effectiveness of the overall service to decide whether or not it is worth keeping the quarterly contract.

My son added mousetraps that we’re enclosed and the second nite the mouse was caught in one.

n/a.

Our tech is terrific. He goes beyond all previous techs in preventing pests from entering our home.

I wish you would schedule an visit when I am home. You always seem to come while I'm at work. The inside of the house needs inspecting too.

Every time the Home Paramount team comes to my residence, I am very pleased. Thoughtful and insightful recommendations and the follow-through is very good. I would highly recommend! My home is just getting better and better and I am confident that all pest issues are well in hand.

We are very happy with the service. When we call with a problem, you always respond quickly. Thank you for your service.

Customer Number: 71570

On 06/20 there was a scheduled service by Home Paramount at my home at 1513 Hiddenbrook Drive, Herndon, VA. Unfortunately we were not at home when the technician Billy Brown arrived at 10:09am. He left at 10:39am (interesting, an exact 30 minutes!). We arrived back around 11:30am. The Invoice #3850896 for the work had some interesting statements on it, given that we were not at home!

a) Customer is unavailable to sign (true!). He did state that he treated the exterior in various ways.
b) "I treated the interior using a precise application method" (how did he get in?)
c) "I also inspected and refilled the mouse bait stations" (I had no idea we had such stations?)
d) Under "Products Application Summary" I find: "Areas Applied: Bedroom, Family Room, Interior, Doors, etc. etc." These are all inside a locked house??
e) Under "Products Applied" there is a similar 'Areas Applied'.

I phoned your Customer Support (888.888.4663) to ask for clarification. The lady agreed that something was not right, and promised to investigate immediately and call me back. I'm still waiting 4 days later.

In the meantime I received an electronic invoice for $96.90, and a hardcopy one through the mail. At very least I expected to hear about a return visit to do the interior, but I've heard nothing.

Peter Wilmot.

Nick is great. Explained everything very thoroughly and professionally!

Very good service from Nick who took the time to come back and assist with another issue. Prompt and very helpful!

unfortunately, it takes too long to get a respond to emails or reports.