Service Reports

Automatically collect customer feedback each time you provide service.

Service Reports

ContactUs Service Reports let you automatically collect customer feedback, including Net Promoter Scores (NPS), each time you provide service. Find out what your customers really think about your business and employees so you can do more of what they like and fix what they don't.

Rank and compare your service providers

Which of your employees and services are delighting customers. And which are not.

Track changes in customer satisfaction over time

Which employees and services are getting better ratings over time. And which are getting worse.

Identify "at risk" customers and proactively resolve their issues

Which customers are less than fully satisfied with your employees and services.

Automated Service Report Collection

Let our automated system collect a steady flow of service call feedback from your customers.

  • Give your customers an opportunity to rate their experience with your employees and service each time you deliver service.
  • Allow your customers to provide service reports in seconds on any device including smartphones. No signup or login required.
  • Expect an average response rate of 10-15%.
  • Analyze your service report data using our Service Report Dashboard and related drill-down and trend reports.

Instant Email & Text Alerts

Allow anyone in your organization to receive instant email and text alerts when new service reports come in.

Get real-time alerts each time you get a new service report.

Define unlimited recipients for new service report alerts.

Segment alerts based on customer rating and instantly route negative service report alerts to your customer service team.

Select email or text (sms) delivery for each person on your team.

Service Report Dashboard

Compare and rank your employees and services based on customer satisfaction ratings.

  • Identify top and bottom performing employees and services.
  • See which of your employees and services get high customer ratings. And which do not.
  • Export your report data for more detailed analysis.

Service Report Drill-Downs & Trend Reports

View all service reports for each individual employee or service.

Drill down into service report detail for every employee or service.

Identify important trends over time. Are your customers more or less satisfied with each employee or service over time?

Export your report data for more detailed analysis.

Net Promoter Score (NPS) Collection & Reporting

Collect and analyze Net Promoter Scores (NPS) — the cross-industry standard for segmenting your customers based on customer satisfaction.

Ask your customers the classic NPS question: How likely are you to recommend us to a colleague or a friend?

Collate NPS scores and segment your customer base into Promoters, Passives and Detractors.

Track changes in your NPS score over time.

Open API for Automated Review Collection

Further automate your business review collection process by integrating ContactUs into your appointment or billing system.

  • Open API for full review collection automation.
  • Trigger automated review requests from any system including appointment and billing systems.
  • Define the timing and frequency of review requests to maximize response rate and avoid annoying your customers.

Designed for a Mobile World

Built from the ground up to work beautifully on smartphones and tablets.

Responsive, mobile-friendly user interface.

Easy for you and your prospect to use on any mobile device including smartphones and tablets.

Works great on laptops and desktops too.

Quick & Easy Setup — Set It & Forget It

Setup takes just a few business days and we do all the work for you.

  • Customize your business review request emails.
  • Decide who should receive email and text alerts for new reviews and route them intelligently based on customer rating.
  • Manage the look and feel of your business profile page on with custom photos, videos, call-to-action buttons and more.
  • Add a real-time feed of positive customer reviews on your website in minutes. Our account reps will work with your web team to make it happen.
  • Dedicated account support reps to provide personalized assistance if you need it.
  • No annual contracts. Cancel anytime.